Tag Archive for: Digital Voice

Digital Voice – Want to stay up-to-date on all of GeoLinks’ latest news and the world of telecom? Check out GeoLinks’ blog by visiting Geolinks.com/NEWS

https://geolinks.com/products-and-services/digital-voice/

 

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From POTS to VoIP – A Look at Today’s Top Phone Systems for Business

Pros and Cons of Hosted VoIP Phone Systems (Hosted PBX) and On-premises IP PBX Phone Systems
January 5th, 2021 [UPDATED]
Originally Published on July 24th, 2018

The Pros and Cons of Hosted VoIP Phone Systems (Hosted PBX) and On-premises IP PBX Phone Systems

The modern-day analog telephone service – commonly referred to as a plain old telephone system (POTS) – can be accredited to numerous individuals throughout history. But it was Alexander Graham Bell who, in 1876, was the first to patent the technology as an “apparatus for transmitting vocal or other sounds telegraphically.” Fast forward to today, and many small businesses still use this archaic technology. However, the good news is that while a portion of society has yet to venture away from this 144-year-old system, the world has progressed, and far superior options are available in the marketplace.

These options include on-premises private branch exchange (PBX) phone systems and Hosted VoIP phone systems (also known as Hosted PBX services). To get your business familiar with these communications system service offerings, GeoLinks has put together this walkthrough on the pros and cons of each service so you can decide what’s right for your company.

What is an On-premises PBX?

 
What is an on-premises PBX?
 

An on-premises PBX resides physically on-site at a business. We’ve provided a more detailed overview of PBXs and other phone systems here. Still, for a quick definition, dictionary.com defines a PBX as a “manually or automatically operated telephone facility that handles communications within an office, office building, or organization and that is connected to the public telephone network.”

Many of today’s on-premises PBX systems are IP-PBX systems. The primary difference between a traditional PBX and an IP-PBX is that in an IP-PBX, the signaling is internet protocol (IP)-based, and routing and features are more software-based than hardware-based. Voice calls are managed via “voice over Internet Protocol (VoIP),” which converts voice into digital signals, allowing businesses to make voice calls over networks using IP. VoIP is used both in private company networks and in telephone services delivered over the public Internet.

The Pros and Cons of On-Premises IP-PBX

On-premises IP-PBX Pros:

  • Control – Customization and flexibility over your phone system
  • Integration – Integrates with company software programs such as Customer Relationship Management (CRM) systems
  • Fixed Price – No risks of fee increases after the installation (though maintenance and upgrade costs can add up)

On-premises IP-PBX Cons:

  • Costs – Upfront costs are typically steep
  • Maintenance – Maintenance costs are your responsibility, and some businesses may not have enough internal IT resources or the budget to make difficult, expensive, or highly customized changes
  • Slow Setup or Repair – Initial deployment time or repair may take longer
  • Reconfigurations – Adds, changes and removals are your responsibility
  • Consumes IT Personnel and Resources – Ties up valuable internal IT resources in routine maintenance
  • Costly Outages – Outages can take down all sales and service operations.

What is Hosted Voice Over Internet Protocol (VoIP), and How Does it Compare to a Traditional or IP PBX?

Hosted VoIP delivers PBX-level services over the Internet. For this reason, the term “Hosted PBX” is often used to describe Hosted VoIP. The terms are interchangeable.

The Pros and Cons of Hosted VoIP / Hosted PBX

Hosted VoIP Pros:

  • Cost Savings – Lower initial equipment cost and setup costs than an on-premises PBX. Plus, leading hosted VoIP providers, such as GeoLinks, can save companies up to 40% compared to traditional phone lines
  • OpEx vs. CapEx Benefits – Many companies value the ability to treat their communications as an operational expenditure instead of the long-term depreciation treatment of an on-site PBX as a capital expenditure
  • Always Up to Date – Software updates happen automatically, so your system is always up to date
  • Ease of Use – Hosted VoIP is simpler to install, configure, and maintain than premises-based services
  • Mobility & Remote Work Enablement – With Hosted VoIP’s ability to support Unified Communications as a Service (UCaaS), a user can make and take calls from anywhere with an Internet connection on a standard office phone, a computer, tablet, or mobile softphone. Increases in remote work due to the COVID-19 pandemic have resulted in 42% of the U.S. labor force working from home full-time (which Hosted VoIP enables). Accordingly, some businesses will permanently adopt remote workforce models to reduce or avoid altogether the costs associated with maintaining in-building offices
  • Enterprise-grade Features – Modern, up-to-date and always-improving features without needing to upgrade your phone system. Examples include enterprise-grade features such as call queues, auto-attendant, call forwarding, music-on-hold and unified communications, to name a few
  • Outsourced Maintenance – Your provider shoulders all the work, risk, and complexity, thus creating less dependency on costly in-house IT resources
  • Business Continuity – The cloud-based model delivers business continuity benefits (such as routing calls to mobile phones during outages)
  • Scale on-demand – Hosted VoIP systems scale with your needs
  • Application Integration – Hosted VoIP service providers design integrations between their phone systems with numerous other business applications companies typically use, including email services, social media, web browsers, IM/SMS/MMS services, CRMs, etc.
  • No Equipment Required – In a Hosted VoIP environment, a business no longer has to shoulder costly on-site hardware and equipment purchases and upgrades—voice communication occurs entirely over the Internet through downloadable applications with data stored in the cloud. (NOTE: Many businesses invest in VoIP desktop phones for user convenience).

Hosted VoIP Cons:

  • Bandwidth Dependency – Since Hosted VoIP functions over the Internet, it’s critical to have available and reliable bandwidth to complete calls. Thus, if you’re on a poor Internet connection, you may struggle with both inbound and outbound calls. Quick fix? Upgrade your bandwidth, sign up for a dedicated Internet circuit, so you never have to share your bandwidth, or bundle in an SD-WAN solution to prioritize your voice traffic.
  • Voice Quality – Once again, because Hosted VoIP depends on the Internet, your call quality may suffer if you experience latency. Thus, ensure that you have a high-quality Internet circuit with dedicated Voice QoS before upgrading.

 
Upgrading to a hosted IP-PBX
 

Learn more about upgrading from an on-premises PBX to a Hosted PBX in our article “Migrating from on-premise IP-PBX to Hosted IP-PBX.

 

Ready to Try GeoLinks Hosted VoIP and Hosted PBX Solutions?

Call GeoLinks today and talk to one of our in-house experts to learn how to build the right-sized communications system for your business.

Contact GeoLinks
 
 

Need a VoIP Phone System Immediately?

Talk with a GeoLinks Hosted VoIP & Hosted PBX specialist now.

Call 888.225.1571.
Call GeoLinks
 
 
1 https://www.voip-info.org/hosted-pbx-vs-on-premise-pbx/

GeoLinks Named One of the “Best Entrepreneurial Companies in America” by Entrepreneur Magazine’s Entrepreneur 360™ List

GeoLinks Named One of the “Best Entrepreneurial Companies in America” by Entrepreneur Magazine’s Entrepreneur 360™ List

Press Release distributed on Businesswire.com 

Dec. 19, 2018 – Camarillo, California – GeoLinks has been recognized as one of the “Best Entrepreneurial Companies in America” by Entrepreneur magazine’s Entrepreneur 360™ List, a premier study delivering the most comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, GeoLinks is recognized as a well-rounded company that has mastered a balance of impact, innovation, growth leadership, and value.

GeoLinks, an award-winning telecommunications company, was founded with a mission to close the U.S. Digital Divide. Nationally recognized for its innovative Internet and Digital Voice solutions, GeoLinks’ flagship product, ClearFiber™, delivers cost effective symmetrical Internet access to anchor institutions and businesses across the state of California and beyond. Created by GeoLinks Co-Founders Skyler Ditchfield and Ryan Hauf, ClearFiber™ is a hybrid fixed wireless network that utilizes renewable energy to generate telecom-grade broadband. By building state-of-the-art solar and wind powered telecommunications facilities, GeoLinks is able to build off the grid in a fraction of the time and at a fraction of the cost of fiber. With typical permitting and infrastructure boundaries eliminated, ClearFiber™ is an innovative, green, and economical way to connect both urban markets and rural communities alike.

“Our annual evaluation of vetted data offers a 360-degree analysis of top privately-held companies across a multitude of industries,” explains Jason Feifer, editor in chief of Entrepreneur Magazine. “They are deemed successful not only by revenue numbers, but by how well-rounded they are. The companies that make the list have pushed boundaries with their innovative ideas, fostered strong company cultures, impacted their communities for the better, and increased their brand awareness.”

“I speak on behalf of the entire GeoLinks’ team when I say we are thrilled to be recognized on such an esteemed list,” said GeoLinks’ Co-Founder and CEO Skyler Ditchfield. “From helping to close the U.S. digital divide, to deploying wildfire detection, prevention, and situational awareness systems, to offering pro-bono circuits to Red Cross shelters during times of disaster, to creating an exceptional company culture ,  everything GeoLinks sets out to do is ultimately aimed at making both our community and the world a better place. Yes, we are a business, so we must earn capital, but the way I see it, the more we grow, the more resources we have to help and give back. I am humbled and honored that Entrepreneur recognizes GeoLinks as a well-rounded, innovative company that truly is making an impact.”

Honorees were identified based on the results from a comprehensive study of independently owned companies, using a proprietary algorithm and other advanced analytics. The algorithm was built on a balanced scorecard designed to measure five metrics reflecting major pillars of entrepreneurship—innovation, growth, leadership, impact, and business valuation.

To learn more about GeoLinks, visit GeoLinks.com

For additional details on the E360 List and the companies recognized, visit: entrepreneur.com/360

Visit GeoLinks’ Entrepreneur.com profile at: www.entrepreneur.com/company/geolinks

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About GeoLinks

Headquartered in Southern California, GeoLinks is a leading telecommunications company and competitive local exchange carrier (CLEC) public utility, nationally recognized for its innovative Internet and Digital Voice solutions. Ranked first in category on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America in both 2017 and 2018, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WANCloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide.

Recognized as a thought-leader in closing the digital divide, GeoLinks proudly sits on an array of national boards, coalitions, and working groups including the Schools, Healthcare & Libraries Broadband (SHLB) Coalition’s Board of Directors, the Wireless Internet Service Providers Association (WISPA), the Broadband Consortium of the Pacific Coast (BCPC), and the FCC’s Broadband Deployment Advisory Committee’s (BDAC) Streamlining Federal Siting Working Group, and Disaster Response and Recovery Working Group.

About Entrepreneur Media Inc.

For 41 years, Entrepreneur Media Inc. has been serving the entrepreneurial community by providing comprehensive coverage of business and personal success through original content and events. Entrepreneur magazine, Entrepreneur.com, GreenEntrepreneur.com and publishing imprint Entrepreneur Press provide solutions, information, inspiration and education read by millions of entrepreneurs and small business owners worldwide.

To learn more, visit entrepreneur.com.

Follow us on Twitter or Instagram at @Entrepreneur and like us on Facebook at facebook.com/entmagazine.