Tag Archive for: Fixed Wireless

Fixed Wireless – Want to stay up-to-date on all of GeoLinks’ latest news and the world of telecom? Check out GeoLinks’ blog by visiting Geolinks.com/NEWS

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Is GeoLinks Fixed Wireless Internet the Right Solution for Your Business?

Is Fixed Wireless Internet Right for Your Business?
 

Several Business Class Internet Options Are Available to Your Company – It’s Just a Matter of Picking the Best Business Internet Solution for Your Circumstance

A variety of high-speed business internet options are available to provide connectivity to your business. They include satellite internet, cable internet, fiber internet and fixed wireless internet.

GeoLinks has created a breakdown of the pros and cons of each kind of internet in our blog, “What are the Best Rural Business Internet Options?”.

Here, we’re providing a deep dive on fixed wireless internet and how it may be a good fit for your business.

Note: GeoLinks has fixed wireless internet specialization through our ClearFiber™ service. ClearFiber™ is available primarily across the state of California. For a complete list of availability, check out our page on our service areas. If your company is not based in California or has business locations outside of California, we offer nationwide fiber internet services through our Flexible FiberOptic™ option. We also provide hybrid network environments that combine ClearFiber™ for businesses needing California internet with Flexible FiberOptic™ for all other nationwide locations. Our solutions team is happy to walk you through your options. Contact us here.

What is Fixed Wireless Internet?

Fixed wireless internet provides high-speed broadband internet access to a single location via radio waves. By utilizing antennas, towers and an express line of sight (LoS) to transmit point-to-point signals, fixed wireless technology eliminates the need for costly terrestrial cable, problematic satellite connectivity or dependence on (often slow) DSL services over local phone lines.

Learn more by watching our introductory video on fixed wireless internet below:

How GeoLinks’ Fixed Wireless Internet Works

Fixed wireless internet uses a dish installed on the roof of your business premises – that’s connected to your router or server through a cable – to generate a high-speed, high-quality internet signal to your location through radio waves from a nearby broadcast tower.

How Fixed WIreless Internet Works
 

Benefits of GeoLinks’ ClearFiber™ Fixed Wireless Internet

GeoLinks’ ClearFiber™ offers unique benefits that are not provided by other fixed wireless internet providers, including:

  • Rapid deployment in 4-10 business days
  • Unlimited bandwidth
  • True network redundancy
  • Guaranteed speeds reaching up to 10Gbps
  • Industry-leading service level agreement
  • 99.9999% uptime
  • Award-winning 24/7 in-house customer support

Rapid Deployment in 4-10 Business Days

Fixed wireless internet from GeoLinks can be turned up within two weeks of placing an order for service. Companies sometimes need our help often because they’re experiencing service disruptions or are turning up locations that need service fast. Builds with other technologies, like fiber, for instance, can take weeks or several months due to lengthy permitting processes and the undertaking of fiber construction.

GeoLinks ClearFiber™ Fixed wireless internet is quickly deployable because it doesn’t require a “build” at all. We simply need a line of sight (LoS) to your business from one of our towers and access to your business’ rooftop and server room or router to complete the install. It’s fast, reliable and gets your business up and running quickly. For more information on this process, we’ve broken down our install process in our blogs “What Does a Fixed Wireless Business Internet Installation Look Like?” and “What to Expect in a ClearFiber™ Fixed Wireless Installation.

Unlimited Bandwidth

When we say we offer unlimited bandwidth, we mean unlimited, with no data caps and no throttling. If you’re comparing internet providers, you’ll likely find this to be a benefit specific to GeoLinks regardless of which type of internet provider you’re researching.

True Network Redundancy

Each of GeoLinks’ fixed wireless internet circuits, including the one we’ll install at your business, is linked back to a fiber connection through at least one fixed wireless backhaul – providing 99.9999% uptime.

Guaranteed Speeds Reaching Up to 10Gbps

Since your business gets its own dedicated fixed wireless internet circuit, you’re not sharing your connection with anyone – this guarantees your speeds, which is a promise we back with our industry-leading service level agreement.

Award-Winning 24/7 In-House Customer Support

GeoLinks’ live and local support is available 24/7 to respond to any service issues that arise. Simply call 888.225.1571, and we’ll immediately address any issue live over the phone. Alternatively, you can submit a trouble ticket request using the form on our Support page, and we’ll respond to you within four hours or less.

Addressing Fixed Wireless Internet Misconceptions

Fixed wireless internet is a reliable and cost-effective connectivity solution in today’s marketplace. However, many misconceptions persist about fixed wireless internet services. To address these misconceptions, we’ve created a quick guide in our blog “8 Facts to Set the Record Straight About Fixed Wireless Internet.

At a glance, these facts include the following:

  • Fact 1: Fixed wireless internet is not the same as satellite internet.
  • Fact 2: Fixed wireless internet is just as reliable as fiber internet.
  • Fact 3: Fixed wireless internet is not just a rural solution.
  • Fact 4: Fixed wireless internet can be installed rapidly.
  • Fact 5: Fixed wireless radio technology is safe.
  • Fact 6: Fixed wireless internet is much more than a backup solution.
  • Fact 7: Fixed wireless internet is secure.
  • Fact 8: Fixed wireless internet works in any weather.

Comparing GeoLinks’ Fixed Wireless Internet to Other Business Internet Options

The table below outlines how GeoLinks’ ClearFiber™ service compares to other leading business internet options.

 
Business Internet Comparison
 

Ready to Try ClearFiber™ Fixed Wireless Business Internet?

Contact a GeoLinks Internet Specialist Today!

Request a Quote
 
 

Need Internet Immediately?

Call 888.225.1571.

Call GeoLinks

Battle for Best Business-class Internet: Fiber Optic vs. Fixed Wireless

Business Internet Comparison Fixed Wireless vs. Fiber-optic
 

What is the best Internet service for business?

Internet is the lifeblood of modern business – an essential component of day-to-day operations, whatever those may be. It’s not enough to just have connectivity either. When selecting the best Internet service for business, most organizations require Internet connectivity that’s fast, reliable, and high-quality in order to operate with efficiency. And that’s not all—or at least it shouldn’t be. Businesses should consider other factors when choosing the right Internet connection because seemingly small differences can significantly impact operations, uptime, and the bottom line.

The top 5 factors to consider when choosing business Internet:

  1. Capability – Performance plays a major factor when selecting an internet service, which often means a lot more than just Internet speed.
  2. Cost – While many enterprises can afford big-budget Internet connections, small and midsized businesses looking for quality Internet service may be a more complicated sourcing decision.
  3. Ease of Deployment – When an organization is under time constraints or needs connections in multiple locations, easily-deployed Internet can make all the difference.
  4. Uptime – Dealing with Internet downtime can be painful to businesses of all stripes. Some Internet services have redundancy built-in to make sure you always stay online.
  5. Availability – Most Internet technologies require some infrastructure to be available in your area, so sometimes options are simply unavailable or limited.

 
Fixed Wireless Internet
 

Fixed Wireless vs. Fiber Optic

Fixed Wireless and Fiber Optic Internet are two of the best Internet connectivity options, with each offering unique benefits that businesses can leverage, depending on their needs. Let’s evaluate the two technologies.

What is Fixed Wireless Internet?

Fixed Wireless Internet allows for the transmission of data between two fixed points. Fixed wireless providers use towers, antennas, and an express line of sight (LoS) to deliver high-speed broadband Internet access to a business location in the form of radio waves.

The Pros of Fixed Wireless Internet

  • Upfront Costs – Compared to fiber’s high initial cost of installation, fixed wireless does not require an intensive setup. Businesses only need an antenna installed with network access.
  • Fast Installation – Because fixed -wireless-only requires an express line of sight (LoS) to a location and an antenna to receive the signal, installation is incredibly quick – especially compared to fiber. For example, a GeoLinks’ ClearFiber™ Fixed Wireless installation can be completed in just 7-10 days.
  • Uptime – Companies like GeoLinks have fixed wireless Internet networks with multipoint redundancy built into the service, which means each circuit installed has at least one additional fixed wireless backhaul for always-on connectivity.
  • Unlimited Bandwidth – Some fixed wireless services – like GeoLinks’ ClearFiber™ – offer businesses unlimited bandwidth without the throttling or capping employed by other internet providers.

The Cons of Fixed Wireless

  • Limited Speed – Providers like GeoLinks can deliver speeds up to 10Gbps with fixed wireless, while a GeoLinks’ fiber connection can reach speeds up to 100Gbps.
  • Line of Sight (LoS) Dependency – Fixed wireless requires a direct LoS, meaning that trees or buildings can potentially interfere with the signal. Also, proximity to the tower can often play a factor in signal strength or even the ability to use fixed wireless at a business location. Fixed wireless is less widely available than fiber. See if GeoLinks ClearFiber™ is available in your area.

 
What is fiber-optic internet?
 

What is Fiber Optic Internet?

Fiber optic Internet refers to an Internet connection that transfers data through fiber optic cables. Within the fiber optic cables, data is converted into light signals that pass through thin glass wires inside the larger protective cable. Transferring data in this way (by light signals) is what makes fiber-optic Internet incredibly fast.

The Pros of Fiber Optic Internet

  • Connection Quality – As previously mentioned, using light signals to send data makes for an incredibly fast connection and one of the fastest broadband options available. GeoLinks’ Flexible Fiberoptic™ fiber-optic Internet is available at speeds up to 100Gbps. Distance also does not degrade the connection like in other wired connections, or especially wireless ones.
  • Scalability – Fiber allows for bandwidth to be increased or decreased nearly on-demand, which is useful for businesses whose needs might change quickly.
  • Security – Although modern fixed wireless solutions are highly secure, fiber is generally considered the more secure technology.

The Cons of Fiber Optic Internet

  • Upfront Cost – Unlike fixed wireless, fiber optic cables are incredibly costly and usually require trenching to run the cables to a business location.
  • Slow to Deploy – Because the provider has to physically run fiber optic cables to a business location (trenching), they often require installation permits. Between the labor and permitting process, fiber can sometimes take longer than a month to install.

Compare Other Business Internet Provider Solutions

Both fiber optic Internet and fixed wireless Internet are considered some of the best in business-class Internet, but how do they stack up against other internet options? Here’s how GeoLinks’ ClearFiber™ Fixed Wireless Internet and Flexible Fiberoptic™ Fiber Optic Internet compare to cable, DSL, and satellite:
 
Compare Internet Services
 

Which Internet is best for your business?

Depending on what your needs are, fixed wireless and fiber optic are excellent choices for business internet. Chat with one of our in-house experts to see if GeoLinks ClearFiber™ Fixed Wireless Internet or GeoLinks Flexible Fiberoptic™ Fiber Optic Internet is right for your business. There are no high-pressure sales tactics here – we promise. We treat you like we would want to be treated.

Request a Quote
 
 

Need Internet for Your Business Now?

Talk with a GeoLinks Internet Specialist Now.
Call 888.225.1571

Call GeoLinks

5 Factors to Consider When Choosing the Best ISP for Your Business

December 22nd, 2020 [UPDATED]
Originally Published May 31st, 2019

How do you choose the best business Internet Service Provider?

With the proliferation of cloud services, and day-to-day business operations becoming increasingly reliant on the Internet, choosing the right business Internet Service Provider (ISP) is more important than ever. Businesses located in markets with many broadband providers, such as in Los Angeles or Orange County, have plenty of options. We’ve prepared a guide to help you find the right provider for your needs.

Understanding the business Internet options available to you upfront can help you get the most from our guide and land on the right ISP. Practical evaluation starts with the type of Internet service itself, which can inform your ISP selection.

Types of Internet Connections for Business

  • Cable Internet – Cable is a widely available Internet service that uses coaxial cable lines (the same that deliver cable TV) to provide a broadband Internet connection to your business.
  • Digital Subscriber Line (DSL) Internet – DSL is another widely available Internet connection because it uses standard phone lines to deliver broadband access.
  • Fixed Wireless Internet Fixed Wireless Internet delivers broadband access using a tower, antenna, and an express line of sight (LoS), and a fiber-optic backbone. Towers broadcast a wireless signal (via radio waves) to the antenna at the business location.
  • Fiber Optic Internet – Fiber service connections use fiber optic cables that run directly from the ISP to the business location.
  • Satellite Internet – Satellite delivers broadband access via an Internet signal to a satellite in space that’s passed to a dish at the business location.

These Internet options vary by availability, performance, reliability and cost. Evaluating your business needs on these criteria is vital to selecting the right Internet service for your business.

5 Factors for Choosing Your Next ISP

1. Reputation

One reliable way to vet a new provider is through reputation research. Whether this consists of reading through online reviews posted on Yelp or Google, or speaking directly with neighboring businesses, understanding an ISP’s reputation is a sound method of narrowing your options.

TIP: Many providers offer both residential and business services, which have different needs and expectations for uptime, quality-of-service (QoS), and more. Be conscious of the type of customer when evaluating reviews.

2. Service Level Agreements (SLA)

A service-level agreement (SLA) is a contractual commitment between an Internet service provider and a customer. An ISP’s SLA should provide guaranteed service metrics such as uptime, latency, jitter, packet loss, and response/repair time. For example, GeoLinks’ SLA offers the following service targets:

  • Response Priority: Critical: 4hrs or less
  • Network Quality of Service
  • Network Availability: Target of at least 99.999% uptime
  • Round Trip Latency Under 40ms
  • Jitter under 10ms
  • Packet loss target < 0.1%

Note that some Internet providers don’t offer guaranteed service levels at all. In fact, a variety of providers avoid service-level commitments altogether with language like this:

“X company does not warrant that the service will be uninterrupted or error-free nor make any warranty as to the results obtained from the use of the service. X company does not guarantee connectivity at any time, for any length of time or at any particular speed.”

Make sure you carefully research an ISP’s SLA before sourcing that provider for your services.

 
Best Internet Service Provider Customer Support
 

3. Customer Support

In an ideal world, you’d never have to engage with your ISP following service installation. That’s simply not the case.

Whether you have billing questions, experience service issues, need technical support, have upgrade inquiries or product add-ons, at some point or another, you’ll need to engage with your ISP’s customer support team. Research the quality of support the company offers before signing up.

Giant ISPs make you sit through automated phone menus, place you on lengthy holds, and may eventually transfer you to a contracted party outside of the U.S. You can do better—even from companies with cutting-edge technology. GeoLinks, for example, offers 24/7 in-house customer support, and customers can even ask for support reps by name.

And don’t overlook responsiveness. If your business does experience a technical issue, how long does it take your provider to respond and address the problem? Time is money, so whether it’s hours wasted on hold or weeks waiting on a repair, how your ISP handles customer relations directly affects your company’s line.

4. Agility and Flexibility

As a business grows and changes, its overall telecom needs will as well. For example, a law firm hiring ten new associates is likely to need a bandwidth upgrade. The scope of services you need may change over time as well, and some providers offer business phone and Internet bundles to streamline telecom – and billing – needs with a single provider.

Some ISPs offer additional services such as VoIP and SD-WAN, while others do not. When selecting your ISP, you need to make sure you explore their entire product suite and service offerings. All of this can become time-consuming and burdensome.

Choosing an aggregator (an ISP that is capable of reselling multiple ISP products and services) such as GeoLinks, ensures that no matter the growth or changes in your business, you can rely on a single provider to upgrade and adapt to your evolving business needs.

 
Business Internet Bandwidth Requirements
 

5. Bandwidth Availability

If you don’t know how much Internet bandwidth your company needs, check out “Your Guide to Determining Bandwidth Requirements.” Understanding your bandwidth needs is essential to ensuring that you’re sourcing an ISP that can provide the speeds your company needs.

Bandwidth availability may fluctuate from carrier to carrier based on your location and the type of Internet access you are looking for (i.e., Fiber vs. Fixed Wireless vs. DSL, etc.). Furthermore, if it does appear the ISP offers what you are looking for, make sure you understand whether you’d be getting a dedicated or shared circuit, as this factor also will impact the reliability and consistency of speeds.

Is GeoLinks the right ISP for your business?

Chat with one of our in-house experts to see if one of GeoLinks’ business Internet services is right for your business.

Request a Quote
 
 

Need Internet Immediately?

Talk with a GeoLinks Internet specialist now.
Call 888.225.1571

Call GeoLinks

How Does Fixed Wireless Compare to Other Business Internet Services?

Fixed Wireless Internet for Business

 

Here’s how fixed wireless Internet stacks up against other internet technologies.

High-speed Internet service has become as essential as electricity in today’s modern business, and there’s no shortage of options available. Fixed wireless Internet is an often-overlooked, less widely known option among its competitors. However, in many cases, fixed wireless Internet delivers businesses more reliability and performance, in addition to potential cost savings. First, let’s review the Internet service options available for businesses today.

Business Fixed Wireless Internet

Fixed wireless Internet is a wireless Internet service that broadcasts data between two fixed points using a tower, antenna, and an express line of sight (LoS). Fixed wireless Internet providers, like GeoLinks, operate wireless broadcast towers connected to a fiber-optic backbone. With a direct line of sight to a business location, those towers deliver broadband Internet access by sending a signal through radio waves to an antenna that resides at that business.

Business Internet Options



 

Other Business Internet Options

    • DSL Broadband – Digital Subscriber Line (DSL) broadband connections use standard phone lines to deliver high-speed Internet.
    • Cable Broadband – Cable Internet uses coaxial cable lines to deliver broadband internet access to a home or business. They are the same lines that deliver cable TV.
    • Fiber Optic Internet – Fiber optic Internet is an Internet connection that uses fiber optic cables to deliver broadband Internet access to a business location. Data converted into light signals moves at light speed through thin glass wires inside larger, protective cables.
    • Satellite Internet – A satellite provider passes an Internet signal to a satellite in space. That signal is pushed to a satellite dish at a business location.

Why Businesses Choose Fixed Wireless

Businesses that choose fixed wireless Internet do so for the distinctive features and benefits that separate it from other Internet services. Here are some examples of why:

Example #1: More Reliable than Satellite Internet

Let’s take a look at fixed wireless Internet and the weather, for example. The effects of bad weather on wireless technologies are common causes of concern for network downtime. This type of outage is most commonly associated with satellite internet services. Although both solutions require a dish or antennas, fixed wireless Internet, when engineered effectively, has far superior resiliency than satellite solutions and is unaffected by clouds, rain, and other types of bad weather conditions. In fact, in many cases, fixed wireless solutions stay operational when weather or natural disaster events disrupt all other forms of Internet access. Furthermore, advanced fixed-wireless Internet service providers (ISPs) build redundancy into their fixed wireless networks. In the case of GeoLinks, for example, this engineering translates to a 99.999% uptime capability.

Example #2: Faster Installation and Lower Up-front Cost than Fiber

Fiber optic Internet is a robust business Internet solution in terms of pure performance, but fixed wireless touts plenty of speed as well. They are both incredibly reliable and have dedicated connections. Businesses usually choose fixed wireless over fiber because of the significant cost savings during installation and because of significantly faster time-to-deployment windows. Fiber can often require construction to run fiber lines to a location, permits to do so, and then construction time. All in, a fixed wireless installation is a much faster process.

Example #3: Faster Download Speeds than Cable and DSL

While they are the most widely available Internet services, DSL and cable solutions generally have slower connections than fixed wireless. Some DSL ISPs offer speeds up to 100Mbps, while most cable ISPs max out at 1000Mbps (1Gbps). By way of comparison, GeoLinks ClearFiber™ Fixed Wireless Internet provides speeds up to 10Gbps.

Example #4: No Shared Internet Connection

A shared internet service like Cable shares bandwidth with surrounding areas. As a result, network speeds slow down significantly at peak hours of internet usage. Fixed wireless Internet offers unlimited bandwidth on its dedicated connection, which means businesses get guaranteed speeds, not “up to” speeds.

Business Internet Comparison Chart

See how fixed wireless compares to all other business Internet services.

Business Internet Comparison



 

Is Fixed Wireless the Best Option for My Business?

Chat with one of our in-house experts to see if GeoLinks ClearFiber™ Fixed Wireless is right for your business. There are no high-pressure sales tactics here – we promise. We treat you like we would want to be treated.

Request a Quote


 

Need Internet for Your Business Now?

Talk with a GeoLinks Internet specialist now.

Call 888.225.1571

Call GeoLinks

GeoLinks Recognized as a Most Promising SDN Solution Provider by CIO Review

CIO Review recently released its rankings for the Most Promising SDN Solution Providers for 2020 and GeoLinks was featured prominently in the results.

The editors at CIO Review sat down with GeoLinks Chief Strategy Officer, Phillip Deneef to learn more about our company history, mission, carrier-grade Service Level Agreement and enterprise continuity solutions.

Highlighting GeoLinks’ SD-WAN solution, which provides seamless inbound failover when paired with ClearFiber™ fixed wireless and terrestrial fiber, the magazine recognizes GeoLinks as a premier provider of truly redundant network solutions with rapid installation timeframes (7-10 days). Also emphasized were GeoLinks’ efforts to close the digital divide, including our $88 million award from the Federal Communications Commission through the Connect America Fund to bring internet to underserved rural areas in California and beyond.

 

GeoLinks’ ClearFiber™ Wins 2020 Visionary Spotlight Award for Fixed Wireless Business Technology

Scottsdale, Ariz — ChannelVision Magazine has recognized GeoLinks, a provider of fixed wireless and fiber connectivity as well as SD-WAN and HostedVoice services,  as a winner in the 2020 Visionary Spotlight Awards for Fixed Wireless Business Technology for its ClearFiber™ Fixed Wireless Solution.

“We are honored to present GeoLinks with a 2020 Business Technology VSA for Wi-Fi & Fixed Wireless Solutions,” said Beka Business Media president and CEO Berge Kaprelian. “GeoLinks was recognized for the innovation of its ClearFiber™ and ClearFiber+™ fixed wireless solutions, which deliver up to 10Gbps of dedicated enterprise-grade internet with identical latency and jitter as fiber. Congratulations to the entire team at GeoLinks.”

ClearFiber™ is the first fixed wireless solution to use renewable energy to generate telecom-grade internet circuits. By building state-of-the-art solar- and wind-powered telecommunications facilities, GeoLinks is able to build off the grid in a fraction of the time and for a fraction of the cost of fiber. In Q4 2020 GeoLinks is taking another leap forward in innovation with the launch of ClearFiber+™ enhanced wireless technology that offers fixed wireless at multigigabit speeds and market disruptive prices in the company’s famously expedited timeframe (7-10 days). ClearFiber+™ will deliver fiber-quality Internet with 100 times greater speed, ultra-low latency, low jitter and 99.999% uptime.

ChannelVision’s editors hand-picked the winners that best demonstrated creativity, feature set differentiation and forward-thinking ability, as well as the ability to help drive growth for channel partners and their business customers.

“We are thrilled to be recognized as a visionary by ChannelVision Magazine,” said Phillip Deneef, Chief Strategy Officer for GeoLinks. “The indirect sales channel is a vital part of our success and we’re glad to bring innovative solutions like ClearFiber™ and ClearFiber+™ to help them solve  communications challenges for their business clients whether they’re in metro or rural areas.”

 

About GeoLinks

Headquartered in Southern California, GeoLinks is a leading telecommunications company and competitive local exchange carrier (CLEC) public utility, nationally recognized for its innovative Internet and Hosted Voice solutions. Ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America four-years running, GeoLinks delivers Enterprise-Grade Internet, Hosted Voice, SD-WAN, Cloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide.

 

About the Visionary Spotlight Awards

ChannelVision’s annual Visionary Spotlight Awards competition was created to highlight channel and service provider innovation in communications. The awards honor outstanding products, services, and deployments across numerous technology categories.  Visionary Spotlight Award winners exemplify this goal, showcasing the communications industry’s overall innovation, capacity for future-thinking execution, creativity, and feature set differentiation; and offering channel partners a cornucopia of opportunities to boost their roles as trusted providers. For more information about the Visionary Spotlight Awards program, click here or contact Berge Kaprelian at [email protected].

Get to Know GeoLinks’ Client Installation Manager, Matt Alinaya

GeoLinks’ Client Installation Manager, Matt Alinaya has been a big part of  our growth over the last few years. From climbing towers and traversing rooftops to making sure our installation teams are prepared for the day ahead, Matt makes sure that our client installations go smoothly and efficiently. But did you know that Matt was also once named a World Champion in a Filipino martial arts competition? We recently sat down with him to learn more:

  1. Let’s start with the basics, what’s your role at GeoLinks?

I ensure that client installations run smoothly and effectively and I work hand-in-hand with sales, engineering, customer service and dispatch to complete them in a timely manner.

 

  1. What’s your favorite part about working for GeoLinks?

There is a collaborative goal between everyone in the company to continue growing and maximizing our success. It’s a fun and motivating atmosphere to be a part of.

 

  1. What is one of the most interesting things you’ve worked on at GeoLinks? 

I’ve worked on jobs for some of our high-profile clients. As a sports fan, it’s definitely been a highlight to meet some of the professional athletes that we’ve completed installations for.

 

  1. What makes GeoLinks different from any other internet service provider?

It’s our dedication to delivering the highest quality service, not only in terms of our internet, but in how we deliver the highest level of customer service.

 

  1. Outside of work, what is your favorite past time or hobby?

Besides spending time with my family, I love playing basketball and working on my cars. And since I love working on cars so much, I end up working on a lot of my coworkers’ and friends’ vehicles as well.

 

  1. What’s something most of your coworkers don’t know about you?

When I was 14, I won the world championship for stick fighting, a Filipino martial art known as Kali or Arnis. It’s the national sport of the Philippines.

 

  1. What does your average day at GeoLinks look like?

It’s definitely never the same. I do everything from making sure that our installation technicians have what they need for the day ahead, to tracking inventory and creating scopes of work for upcoming jobs. Some days I also go into the field and assist our installation teams for quality assurance. I want to make sure that they have the tools and training they need to complete their job at the highest level and that they continue to follow safety measures to maintain our consistently high industry-safety rankings.

 

  1. If you could have any job, other than your current job, what would you be doing?

I’d be either a professional race car driver or a pro basketball player.

 

  1. What is your favorite book and why?

Rich Dad Poor Dad by Robert T. Kiyosaki. It opened my eyes to the power of financial literacy.

 

  1. What’s next…what are you most excited for when you think of the future with GeoLinks?

I’m excited about the limitless potential that GeoLinks possesses. Being able to see how a start-up company like ours was built into what we are today gets me excited about what is possible in the future.

 

ClearFiber™ – Enterprise-Grade Internet Delivered in 7-10 Days

What to Expect in a ClearFiber™ Fixed Wireless Installation

Not sure what to expect from a fixed wireless installation?

Let’s start with an overview of fixed wireless technology. Simply put, fixed wireless provides high-speed direct Internet access using radio waves to create a point-to-point link from a wireless network tower antenna to a dish with a radio on a building roof. Because there are no underground connections involved, fixed wireless technology is deployable in a fraction of the time and cost of a standard terrestrial fiber connection.

It takes 30-60 days to install fiber and that’s only if your business location is already lit (i.e. connected to fiber). If you need to fiber to be deployed to your building, construction can delay your installation to 90-120 days and sometimes longer.

When you sign up for our award-winning ClearFiberTM fixed wireless Internet, you can get high-speed Internet service with speeds up to 10 Gigabits per second (Gbps) in as few as 24 hours, but typically five to 10 days.

How can we install ClearFiber fixed wireless so quickly? We’ve broken down our installation process into five easy steps, so you know what to expect before you sign on the dotted line.

 

Step 1: Qualify Service Availability

Your service request is sent through a serviceability qualification process wherein GeoLinks’ staff verify that ClearFiber fixed wireless service is available in your area.

 

Step 2: Order & Contract

Once serviceability has been confirmed, an official order request is sent to GeoLinks’ Quotes Team to prepare contracts for e-signature.

Once contracts are signed and returned to GeoLinks, an in-house project coordinator is assigned to your account and will follow-up with the following documents:

  • Roof Access Form
  • On-site Contact
  • Site Readiness Questions

 

Step 3: Pre-Installation

Once all documents are completed and submitted, your order is moved to our engineering department, where the circuit is designed to fit your business needs, based on the specs laid out in your contract.

Then, your order goes to the fulfillment department, which makes sure that we have the equipment (e.g. radios and dishes) required for the installation. The fulfillment department also pre-configures or programs the radios for your installation.

Next, our dispatch department will reach out to your on-site contact with the soonest available date time of arrival for installation.

We’ll work to meet your scheduling needs, but installation date from order confirmation is typically between five to 10 business days. We usually schedule multiple installations in the same campus on the same day. Separate locations typically are scheduled and rolled out one at a time.

 

Step 4: Installation

On the day of the installation, GeoLinks’ project coordinator will call 30 minutes in advance of our team arriving. When our in-house technicians arrive, they will meet with your point of contact and confirm that we have access to the server room and roof and secure approvals to proceed.

GeoLinks’ technicians then transport the weatherproof fixed wireless radio dish – usually two- or three-feet in diameter –to the top of your building and secure it to the roof.  To do this, we use a non-penetrating, flat mount with rubber matting between the mount and the roof to protect the roof. The mount is weighed down by bricks to keep it stable. Weatherproof CAT-5 cabling is strung from the radio dish to the handoff inside the building. We’re typically able to drop cables through the ventilation system, so that we don’t need to drill.

We take care to position the mast and dish low so that it is not noticed by passersby on the sidewalk at ground level.

The installation typically takes two to four hours. Once installed, our technicians take pictures of the radio and share them with you, so that you’re aware of the radio location without having to climb to the roof. We then conduct a speed test with you live in-person to verify the installation was successful.

Before GeoLinks’ technicians leave, we obtain a signature indicating your approval that the deployment is in working order.

 

Step 5: Post-Installation Follow Up

Following the installation, our project coordinator will send you IP information with confirmation of the successful installation. Our customer service representative will contact you to verify there are no issues and our billing department will then invoice for the installation and first month of service.

 

Contacting Support

From here on out, if you ever have a need to contact customer support, simply submit a trouble ticket at the form available at our Support page and we’ll get back to you in four hours or less.

If you have an immediate need, and support can’t wait, call us at 1.888.225.1571 to speak with a GeoLinks’ representative.

 

Ready to Get Connected Fast?

Contact a GeoLinks ClearFiber solutions specialist

 

Not All Connections Are Created Equal

With the sudden surge in remote work and distance learning, internet connectivity has been put to the test. As we predicted, shared circuits in residential areas have been stretched beyond their limits with web surfing and video streaming competing for bandwidth with videoconferencing and large data uploads.

These slowdowns are not unexpected. Most residential internet circuits were not designed to accommodate the increased levels of activity they’re experiencing, which rivals that of enterprise-grade broadband circuits typically used by businesses.

Additionally, the vast majority of residential internet customers share a connection with their neighbors so bandwidth must be divvied up amongst all the households that are connected to it. While these connections fit the needs of residential customers under most normal circumstances, conditions are far removed from normal at the moment.

Subscribers to GeoLinks’ ClearFiber network have not experienced any slowdown, whatsoever. Our Fixed Wireless service provides every customer with a dedicated connection, eliminating the need to share and guaranteeing high speeds that are unaffected by the activity of any neighboring circuits.

Clearly, not all internet connections are created equal. GeoLinks’ Fixed Wireless guarantees speeds and provides residential and business customers with additional advantages, such as fast installation (5-7 days) and 99.999 percent uptime.

To learn more about how you can benefit from Fixed Wireless internet, contact us at (888) 225-1571 or  visit our Youtube channel to watch a three-minute video primer.

GeoLinks Opening Comments on Establishing the Digital Opportunity Data Collection

Before the

Federal Communications Commission

Washington, DC  20554

Establishing the Digital Opportunity Data Collection - GeoLinks

COMMENTS OF CALIFORNIA INTERNET, L.P. DBA GEOLINKS

California Internet, L.P. DBA GeoLinks (“GeoLinks” or the “Company”) submits these Comments in response the Report and Order and Second Further Notice of Proposed Rulemaking issued August 6, 2019 in the aforementioned proceedings.

INTRODUCTION AND SUMMARY

GeoLinks is one of the fastest growing Internet and phone providers in America and the #1 fastest growing fixed wireless service provider in California.  While the Company originally  focused on business and enterprise customers, in 2016 GeoLinks turned its focus to expand its customer base to include unserved and underserved areas throughout California and beyond.

GeoLinks is an advocate for improved broadband availability mapping and commends the Commission on its efforts to modernize its broadband data collection processes.  While the 2nd FNPRM proposes some improvements to how the Commission currently collects broadband data other proposals fail to take into account the fundamental differences that exist between technology types and resources available to small and mid-sized service providers.  GeoLinks presents these comments to provide guidance to the Commission regarding data collection methods that are best suited for collecting fixed wireless broadband availability data.

DISCUSSION

  • The Commission Should Adopt the Safe Harbor Provisions Proposed by WISPA

Fixed Wireless technology is unique.  Because it utilizes direct, line-of-sight connections (from specific point to specific point), some characteristics are similar to wireline technology. Similarly, because it is wireless and does not carry the connection requirements of wireline technology (i.e. physical wires), it also shares many characteristics to mobile wireless.  However, it is neither wireline nor mobile wireless and, therefore, requires broadband reporting processes specifically tailored to account for these differences.

As proposed, the data collection processes set forth in the 2nd FNPRM do not work for fixed wireless providers.  A variety of factors including the location of transmission towers, specific equipment used, available spectrum bands, and line-of-sight from a tower, are all factors that must be considered when engineering a fixed wireless network.  Logically, these factors also come into play when measuring broadband availability and therefore make the creation of a reporting polygon extremely challenging (at least in the form proposed by the 2nd FNPRM). Therefore, the Commission must look to adopt a solution that allows it to obtain the granular data it seeks while accounting for the technological differences of fixed wireless services.

GeoLinks supports the reporting approach previously advocated by the Wireless Internet Service Providers Association (“WISPA”).  As WISPA explained, “in order to fulfill the overall objectives for accurate data for all areas of the country, especially rural areas, modernization must take into account the inherent differences in deployment and technology between wired broadband services and fixed wireless broadband services, as well as recognize and reduce the significant financial burdens on small providers.”  As such, WISPA’s proposal recommended “a two-pronged process to be used by fixed wireless providers to create propagation maps that better illustrate deployment coverage for various fixed wireless spectrum bands.”  GeoLinks believes that this proposed solution strikes the right balance between the Commission’s interest in securing granular broadband availability data and the realities of fixed wireless service and strongly urges the Commission to adopt WISPA’s safe harbor parameters.

One addition to WISPA’s proposal that GeoLinks would suggest is the option for fixed wireless service providers to provide expanded coverage information if service availability areas extend further than the proposed safe harbor parameters.  While GeoLinks believes that the safe harbor parameters proposed by WISPA are generally good measures of the broadband service parameters that will be realized, the Company also believes that in some instances, additional coverage area may be possible.  To ensure the most accurate reporting possible, GeoLinks urges the Commission to adopt the safe harbors in WISPA’s proposal with the option for service providers to provide a more expanded polygon if they so choose.  GeoLinks understands that any polygon areas that fall outside of the safe harbor areas would be subject to additional scrutiny by the Commission.

  • The Commission Should Require Broadband Service Providers to File Corrected Broadband Availability Data with Their Next Reporting Opportunity

In the 2nd FNPRM, the Commission proposes that USAC “ensure that providers refile updated and corrected data in a timely fashion,” and seeks comment on the “appropriate time period (if any) for fixed providers to respond to a complaint.”  GeoLinks agrees that any data provided by a broadband provider that is inaccurate should be corrected.  In the case of fixed wireless providers, any data that a provider chooses to provide outside of established safe harbors could be subject to correction, if inaccurate.  However, GeoLinks urges the Commission not to implement correction timeframes that impose additional burden on service providers.

The Commission should require that any corrected data be submitted with a service provider’s next filing opportunity, per the requirements of DODC.  Broadband reporting efforts are time and resource intensive. This is especially true for small and mid-sized providers that may not have in-house GIS specialists or data analysts dedicated to broadband mapping.  Requiring service providers to incur the cost of filing frequent corrections may result in service providers underreporting broadband availability to avoid filing corrections. Instead, lumping corrections in with the required reporting at a set interval (as proposed in the 2nd FNPRM) will not require service providers to allocate more resources than they already do for these ongoing filings.  Moreover, this will ensure the most accurate data possible is provided at each filing deadline. For these reasons, GeoLinks urges the Commission to allow service providers to correct any inaccurate data with their next filing.

The 2nd FNPRM also asks whether the Commission should require providers to resubmit all earlier datasets for the affected areas to conform to any corrections.  GeoLinks sees no value in resubmitting old data that may be outdated anyway.  First, broadband data for small and mid-sized carriers may change overtime due to customer attrition, changes in equipment used, network updates, etc.  Therefore, past data sets may be different than newly reported data sets and requiring correction could mean re-submitting incorrect data. In addition, as stated above, broadband data reporting is already a time and resource intensive effort for small and mid-sized service providers.  To require submission of new data and old data when an error is found could double or triple the work required for no actual benefit to the Commission’s mapping efforts. Instead, GeoLinks urges the Commission to just require the most correct data be submitted at each reporting deadline and use that data to populate its broadband availability tools.

  • The Commission Should Require Individuals to Provide Proof that a Service Provider Declined to Provide Service Within the Applicable 10-Business Day Period

In the 2nd FNPRM, the Commission proposes to require “that individuals disputing coverage certify that they have requested service from the provider and that the provider either refused, or failed, to provide service within the applicable 10-business day period.”  While GeoLinks believes that certification is a good start, false certifications would be difficult to determine prior to the Commission/ USAC and the subject service provider expending time and resources to investigate.  Therefore, the Company urges the Commission to go one step further and require that disputes not only include a certification but also include proof that the service provider declined to provide service. This could perhaps be in the form of an email from the service provider to the individual, a cancelled service order, or a transcript from a call to customer service.  This proof requirement will help ensure that the Commission/ USAC and service providers are only investigating legitimate disputes. Moreover, this would also help eliminate the risk of malicious challenges via automated tools or bots.

  • The Commission Should Not Require Fixed Broadband Providers to Report Latency Levels

In the 2nd FNPRM, the Commission seeks comment on “whether fixed broadband providers should include latency levels along with the other parameters in reporting their coverage polygons.”  The simple answer is “no” for a number of reasons.

As an initial matter, latency testing is not something commonly done by service providers because it is costly and doesn’t provide valuable data to the provider.  While latency testing is required under CAF, CAF recipients are only required to test a subset of customers, built the costs of such testing into their CAF auction bids, and are receiving high-cost support, in part, to undertake this testing.  To impose it on every service provider for all data provided would be extremely burdensome. Second, GeoLinks fails to see what value this data would be to the Commission to warrant such burdensome testing requirements. Depending on the applicable protocol and engineering of a network, a service provider can provide high speed broadband to its customers and a high-quality user experience even with what may be considered higher latency.  From this perspective so long as the customer is obtaining the speeds they expected, a specific latency measurement is unnecessary. Lastly, latency is not a measure of broadband “deployment,” which the Commission states is “critical to the Commission’s efforts to bridge the digital divide.” Therefore, and for the foregoing reasons, GeoLinks urges the Commission to not impose the burden of latency testing on providers.

CONCLUSION

GeoLinks commends the Commission on its efforts to modernize its broadband data collection processes.  In order to ensure more granular data that takes into account the fundamental differences that exist between technology types and resources available to small and mid-sized service providers, GeoLinks urges the Commission to adopt the safe harbor proposal set forth by WISPA, only require service providers to file corrected data with its next submission opportunity (and only on a forward-looking basis), require proof of service denial in the dispute process, and refrain from requiring service provider to provide latency data that will not improve the Commission’s understanding of the current status of broadband deployment.

 

Respectfully submitted,

California Internet, L.P. DBA GeoLinks

/s/ Melissa Slawson, General Counsel/ V.P of Government Affairs and Education

 

September 23, 2019