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GeoLinks Earns Spot on Inc. 5000 List Third Year Running

GeoLinks Earns Its Place on the 2019 Inc. 5000 Fastest Growing Companies in America List for the Third Year in a Row

August 16, 2019 10:00 AM Eastern Daylight Time | Original release published on BusinessWire.com

CAMARILLO, Calif.–(BUSINESS WIRE)–On Wednesday, August 13th, 2019, Inc. Magazine revealed that GeoLinks earned a place on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies, for the third year in a row. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses. Achieving a three-year growth rate of 256%, GeoLinks represents the one in eight companies that have made this list three times.

“With the incredible team we have in place here at GeoLinks, I have no doubt that we will make next year’s list and beyond,” commented GeoLinks’ Co-Founder and CEO Skyler Ditchfield. “We have the best team there is in telecom, and I am both humbled and proud to lead such a dynamic group of hard-working and innovative individuals. Our mission at GeoLinks is to one day close the digital divide—this makes keeping motivated really easy for each and every one of us. Truly, the best is yet to come!”

Not only have the companies on the 2019 Inc. 5000 (which are listed online at Inc.com, with the top 500 companies featured in the September issue of Inc., available on newsstands August 20) been very competitive within their markets, but the list as a whole shows staggering growth compared with prior lists. The 2019 Inc. 5000 achieved an astounding median growth rate of 157 percent. The Inc. 5000’s aggregate revenue was $237.7 billion in 2018, accounting for 1,216,308 jobs over the past three years.

“The companies on this year’s Inc. 5000 have followed so many different paths to success,” said Inc. editor in chief James Ledbetter. “There’s no single course you can follow or investment you can take that will guarantee this kind of spectacular growth. But what they have in common is persistence and seizing opportunities.”

With the release of this year’s ranking, GeoLinks remains the fastest growing Internet Service Provider (ISP) and Wireless Internet Service Provider (WISP) in the state of California, and the second fastest growing ISP in America.

For media inquiries and interview requests, contact Lexie Smith, VP of Business Development, at [email protected].

About GeoLinks

Headquartered in Southern California, GeoLinks is a leading telecommunications company and competitive local exchange carrier (CLEC) public utility, nationally recognized for its innovative Internet and Digital Voice solutions. Ranked three-years running on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America, GeoLinks delivers Enterprise-Grade InternetDigital VoiceSD-WAN, Cloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide.

GeoLinks’ accelerated success is largely due to its flagship product, ClearFiber™, which offers dedicated business-class Internet with unlimited bandwidth, true network redundancy, and guaranteed speeds reaching up to 10 Gbps. Named “Most Disruptive Technology” in the Central Coast Innovation Awards, GeoLinks’ ClearFiber™ network is backed by a carrier-grade Service Level Agreement boasting 99.999% uptime and 24/7 in-house customer support. With an average installation period of 4 to 7 days, GeoLinks is proud to offer the most resilient and scalable fixed wireless network on the market.

More about Inc. and the Inc. 5000

Methodology

The 2019 Inc. 5000 is ranked according to percentage revenue growth when comparing 2015 and 2018. To qualify, companies must have been founded and generating revenue by March 31, 2015. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2018. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2015 is $100,000; the minimum for 2018 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. Inc. took home the National Magazine Award for General Excellence in both 2014 and 2012. The total monthly audience reach for the brand has been growing significantly, from 2,000,000 in 2010 to more than 20,000,000 today. For more information, visit www.inc.com.

The Inc. 5000 is a list of the fastest-growing private companies in the nation. Started in 1982, this prestigious list has become the hallmark of entrepreneurial success. The Inc. 5000 Conference & Awards Ceremony is an annual event that celebrates the remarkable achievements of these companies. The event also offers informative workshops, celebrated keynote speakers, and evening functions.

For more information on Inc. and the Inc. 5000 Conference, visit http://conference.inc.com/.

Get to know GeoLinks’ Director of Network Operations Kevin Malone

Kevin Malone GeoLinks.com

1. Let’s start with the basics, what’s your role at GeoLinks?

My role is Director of Network Operations. I oversee Network Operations (Netops) which consists of the GeoLinks’ Customer Helpdesk, NOC department, as well as Systems/IT.

2. What’s your favorite part about working for GeoLinks?

Hard to pick just one. The friendly cultural atmosphere, constantly being challenged, and the fast-paced, never slow environment. Things are never boring.

3. You were one of the first GeoLinks employees to be hired (back when the company was California Internet); how has the company evolved since you first started? 

It has changed quite a bit, from having meetings in a single office room sitting on the floor to where we are now. I remember how big of a deal it was when we first got logo’d shirts and graphics on our only company vehicle.  At that point we were legit!

4. What makes GeoLinks’ different from other Internet Service Providers?

I would have to say the people. From the very start the company was born with a friendly culture of respect. All businesses are about making money but what really matters is how you go about it.  The founders and management of GeoLinks believe above all else that providing the best work environment for the employees fosters success. For this reason I would say it’s why GeoLinks is different than any other company, not just other fixed wireless providers.

5. Outside of work…what is your favorite past time or hobby?

kevin malone geolinks.com

I have many. From shooting pistols and rifles at the range, to enjoying my Remote Control vehicles (Cars/Trucks/Rock Crawlers, GAS and Electric), to working on my ‘68 Chevy pickup.

6. What’s something most of your coworkers don’t know about you?

From age 7 to age 14 I studied Taekwondo. I was a wild child, and it was my parents idea of instilling structure, or at least a way to get rid of my energy. I made it as far as 2nd degree Black belt. My mother at one point had an entire room of trophies from sparring tournaments I competed in throughout California.

7. GeoLinks’ sales team often states that the company “reverse engineers” every circuit. Coming from the technical side of things, can you expand upon what this means exactly?

I think what we mean is we try to look at the details. Many ISP’s simply have a blanket area they say can be served. They’ll tell a customer “yes we can serve you” without doing due diligence. This often causes delays down the road. It’s a matter of considering all the factors before saying yes. When we say yes we can do something, we have put the circuit design through the paces and made sure it’s both possible and that we can support it. It makes us as a company true to our word. When we say “Yes, we can serve you”, we mean it.

8. You are allowed to do anything you want, anywhere in the world, for one whole day…what do you do and where do you go? 

Funny you ask, I plan on doing this next year! Wherever I go, I would want my friends and family with me as that is the most important thing in life. I would want to go to a place I find beautiful and genuinely enjoy every second I’m there. While we’re there, why not have a big party! That being said, my fiancé and I visited Ireland this year for vacation. Being almost 50% Irish, seeing my roots has always been on my bucket list. We planned the trip ourselves, flew in, and rented a car. We then traveled the island visiting all of its wonders at our own pace. We loved it so much we decided we’re going to get married there next year. We’ve invited all our friends and family and plan to have an awesome day none of us will ever forget.

9. Do you have a favorite quote or mantra you live by? Please share!

I like to watch the MotorTrend channel on Youtube. It’s a series of car shows, and at the end of each show they display a quote saying “Get Busy Living”.  I interpret this as don’t get stuck in the routines of life, and do what makes you happy!

10. What’s next…what are you most excited for when you think of your future with GeoLinks? 

Growing companies, especially fast-growing technical ones, always have unique and difficult challenges. If I’m not being challenged, I don’t feel like I’m growing. From my experience, that will never be an issue working here. From the beginning to now it’s insane how the company has developed; I can’t wait to see where it goes from here.

kevin malone geolinks

5 Disaster Prevention Tips for California Businesses

5 Disaster Prevention Tips for California Businesses - GeoLinks.com

5 Disaster Prevention Tips to Help California Businesses Better Prepare for Natural Disasters

Natural disasters can be both unpredictable and unavoidable. From loss of structure, habitat, property, and life, the associated damage can be unthinkable.

For businesses, natural disasters can prove detrimental in many different ways. From preventing staff from making it into work, to facility power loss halting operations, to IT crashes causing critical data loss, and much more, there really is only one all-encompassing way a business can endure a natural disaster – plan ahead.

With the state of California now experiencing a new year-round fire season, in addition to recently braving the two largest earthquakes to hit the state in twenty years, it’s more important than ever for companies to have a concrete disaster prevention plan.

Here are 5 disaster prevention tips that can help California businesses better prepare for natural disasters.

5 Disaster Prevention Tips for California Businesses - GeoLinks.com - safety first

1. Plan Safety First

To protect your business, first protect your employees and clients. For any brick and mortar business, it’s essential that staff know how to physically respond during a disaster. From practicing evacuation routes, to knowing who to call for what emergency, to having life-saving supplies available on site, to knowing where backup generators or susceptible gas lines are located – the number one rule in disaster prevention planning should always be safety first.

While business owners may have these items personally available, it’s critical this information is both shared and available to any and all staff on site.

5 Disaster Prevention Tips for California Businesses - GeoLinks.com - get insured

2. Get and Understand Your Insurance

When was the last time you looked thoroughly into your company’s insurance policy? Do you know what aspects of your business are covered in lieu of a natural disaster? Have you calculated if this coverage is even close to enough to keep your company afloat in the aftermath?

Investing in adequate insurance coverage is imperative in preparing for natural disasters. Aside from insuring your physical business property, with California’s frequency of catastrophic events, further researching business interruption, loss of use, and extended coverage packages are worth serious consideration.

Do you know how much downtime can cost your business? Learn more by checking out our “The Cost of Internet Downtime” Infographic.

5 Disaster Prevention Tips for California Businesses - GeoLinks.com - communicate priorities

3. Communicate Business Critical Priorities

In the event of a disaster, does your team fully understand what your business-critical priorities are? Do you? For example, is your first priority to communicate with your customers? If you’re a liquor store, is it to save all your unbroken inventory? Perhaps a hotel places top priority on evacuating all staff and guests rather than securing cash drawers; do new employees know this?

Whatever a company’s priorities are, it’s crucial to have them not only documented but also communicated company-wide. Once priorities are established and well-known, businesses should create an associated action plan of how to clearly execute in a variety of natural disasters and emergency situations.

5 Disaster Prevention Tips for California Businesses - GeoLinks.com - get redundant

4. Get Redundant

Most all businesses these days require some sort of access to both a power source and the Internet. Thus, what happens if a fire knocks out your building’s power and literally destroys your terrestrial fiber line? Can you still conduct business as usual? Well, if not prepared, the answer is likely no. In fact, it might take a while – even months – to get reconnected and operational depending on the damage. This unfavorable situation, however, is avoidable.

How? Get redundant – or in other words – have “backups on deck”. Get a power generator (or 2), and upgrade your internal network. A truly redundant Business network should integrate both air and ground technologies, such as a fixed wireless and fiber circuit. This prevents a single point of failure from potentially wiping out both circuits running through the same conduit. In the event of a full network outage, if you bundle in an SD-WAN (Software-Defined Wide-Area Network) device, it can trigger backup failover automatically.

5 Disaster Prevention Tips for California Businesses - GeoLinks.com - protect your data

5. Protect Your Data

Natural disasters have the power to destroy office networks, online systems, hard drives, and really any physical source responsible for storing critical business information. Thus, tip number five – protect your data.

If able, back up data nightly to both dependable hard drives (at least one housed off site) and to the cloud. If your company hasn’t already began to migrate business records to the cloud, it’s time to get up – literally – and onramp. Learn more about Cloud On-ramping here.

Ultimately, it’s time for California business owners to shift from a disaster recovery to a disaster prevention mindset. Natural disasters will continue to be inevitable – whether your business survives and thrives, however, depends entirely on what you strategically plan and prepare for.

For further disaster prevention tips read: “Disaster Recovery Plan – The Only Way to Ensure Business Continuity”.

To learn more about GeoLinks GeoLit Disaster Prevention Bundle, call and talk to one of the GeoLinks’ team members today!

 

 

 

Get to know GeoLinks’ Accounts Payable Specialist Brayan Juarez

Brayan Juarez - GeoLinks

1. Let’s start with the basics, what’s your role at GeoLinks?

My title is Accounts Payable Specialist, and I currently handle all Accounts Payable tasks. This includes making payments to vendors, vendor relations, tracking our expenses, and any other accounting tasks that have to do with Accounts Payable. I also assist with Accounts Receivable and Agent Commissions.

Brayan Juarez - GeoLinks.com2. What came before GeoLinks? How did you find your way into the world of accounting?

Before Accounting I was interested in Architecture and IT. My father owns a concrete business, and I thought we would make the perfect duo. Of course being 20, in college, and finding out what life is all about, I ended up choosing a different route. Technology is so interconnected, and I have always been one to take devices apart, so I thought IT was for me. Doing IT in my previous job, I got the opportunity to work with a CPA doing some light accounting work. At the time I was taking accounting classes to finish my General Ed at SBCC, and it came to me that Accounting was my calling. I now have 5+ years of accounting experience as well as IT and customer service. I also currently handle the books for my father’s business.

3. What’s your favorite part about working for GeoLinks?

My favorite part of working for GeoLinks is how relaxed and awesome the culture is here. Having a gym and arcade next to your office beats anything out there. I also love how management makes it so easy for your ideas to be heard, and they make sure you are doing well both inside and outside of work.

4. What do you think makes GeoLinks different from its competitors?

Being a local and living in Ventura and Santa Barbara counties for many years, I have never seen a WISP/ISP that is willing to do more than just provide basic Telecommunications services until I learned of GeoLinks. When the local fires erupted here, I was directly affected because I commuted almost daily from Santa Barbara to Oxnard and vice versa. The work we’re doing with UCSD with fire cameras will definitely put us on the map nationwide.

Brayan Juarez - GeoLinks.com - blog

5. Outside of work…what is your favorite past time or hobby?

I am very into sports, specifically football, soccer, basketball, and baseball.

Chargers, Real Madrid, Lakers, and Dodgers baby! On top of that, I love video games, mainly ones that involve multiplayer modes.

6. What’s something most of your coworkers don’t know about you?

I fix cell phones/tablets/laptops as a side hustle. I have been doing it for more than 5 years and counting. Lately I haven’t done much due to working full time and going to school, but if you need your screen replaced, don’t hesitate to contact me! I also cut my own hair and have been doing it for the past 6 years.

7. Rumor has it that the accounting team is a lively and outgoing department – care to share one of your favorite memories with your team so far?

I would probably say the best time we have had was during our kickball tournament for corporate games, alongside Sales, CSR, and HR. We placed 3rd out of 17 teams.

Brayan Juarez - GeoLinks.com - team blog

8. You are allowed to do anything you want, anywhere in the world, for one whole day…what do you do and where do you go?

I would have to say go to Germany, as I took 5 years of German throughout high school and college combined. If it’s for one day, I would take my G37 to the Nurburgring track in Nürburg, Germany and push my car to the limits.

9. Do you have a favorite quote or mantra you live by? Please share!

Never hesitate or think of the what ifs.

10. What’s next…what are you most excited for when you think of your future with GeoLinks?

I think GeoLinks has a bright future and will become the leader of the Telecommunications industry. With ongoing projects such as the Fire Cameras, we will continue to have exposure that will make us stand out from the competition. I am happy to be a part of a company that is willing to use its technology to save lives and the environment.

 

Infographic: The Cost of Internet Downtime

GeoLinks - The cost of Internet downtime

Want to ensure your company has true business continuity?

Ask about GeoLinks’ ultimate IT disaster prevention plan – the GeoLit Bundle.

GeoLinks Formally Approved by USAC to Begin CAF Build Out

The Universal Service Administrative Company has officially cleared GeoLinks to begin CAF II build outs in California and Nevada

CAMARILLO, Calif.–(BUSINESS WIRE)–On Wednesday, June 5th, 2019 the Universal Service Administrative Company (USAC) formally approved GeoLinks to start receiving funding for the Company’s Connect America Fund Phase II (CAF II) buildout in California and Nevada. Announced by the Federal Communications Commission (FCC) in August of 2018 as the largest CAF II winner in the state of California, and 5th largest winner in the nation overall, with GeoLinks’ deployment plans and Letters of Credit officially approved, the innovative telecom will officially begin broadband deployment this summer.

Awarded a total of $87.8M in the auction, GeoLinks will provide more than 11,000 rural locations across California and Nevada with Internet at 100 megabits per second. The Company is also confident that this new infrastructure will simultaneously reduce the cost of bringing high speed broadband access to anchor institutions, such as Schools, Libraries, Hospitals, and Community Colleges, throughout both states.

“We are thrilled to have officially cleared both the FCC and USAC’s approval process for CAF II,” stated GeoLinks’ Co-Founder and CEO Skyler Ditchfield. “While the announcement back in August was undoubtedly exciting, we are now officially in the position to begin deployment throughout both states.”

With the GeoLinks’ team fully prepared to break ground, the Company is now looking forward to participating in the FCC’s LIFT America Act, which will support another $40B worth of broadband infrastructure deployment in aims of closing the digital divide.

For media inquiries and interview requests, please contact Lexie Smith at [email protected]

FCC Comments – Microwave Flexible Use Service Licenses

Before the

Federal Communications Commission

Washington, DC  20554

 

In the Matter of

Preparation For Incentive Auction of Upper

Microwave Flexible Use Service Licenses In                            AU Docket No. 19-59

The 37 GHz, 39 GHz, and 47 GHz Bands

(Auction 103)

 

REPLY COMMENTS OF CALIFORNIA INTERNET, L.P. DBA GEOLINKS

California Internet, L.P. DBA GeoLinks (“GeoLinks” or the “Company”) hereby submits these Comments in response to the Commission’s Public Notice released in the above-captioned proceedings.[1]

I. INTRODUCTION AND SUMMARY

GeoLinks is one of the fastest growing Internet and phone providers in America and the fastest growing telecom in California.  As such, and in order to be truly competitive within its service territory, the Company has a vested interest in promoting policies that allow fixed wireless broadband service providers to access spectrum resources suitable to providing high-speed broadband service.  Traditionally, fixed wireless ISPs have operated in the unlicensed bands (i.e. 2.4 and 5 GHz).  While several fixed wireless providers, including GeoLinks, have been successful in utilizing the unlicensed bands, their application is limited.  The availability of PAL licenses in the 37, 39, and 47 GHz bands, in addition to others the Commission is currently crafting rules for, could provide fixed wireless providers opportunities to provide fiber-like high bandwidth services and robust backhaul for 5G services in areas and in ways it was not previously possible.

GeoLinks applauds the Commission’s efforts to make more spectrum resources available for wireless uses and for seeking comment on ways to structure the upcoming Auction 103 to try to ensure participation from smaller companies.  While the Company believes that these efforts are a step in the right direction, it is concerned that Auction 103, if not structured the right way, will result in all available spectrum resources being consumed by large companies with seemingly endless capital.  As such, GeoLinks offers the following suggestions to help the Commission put would-be auction participants of all sizes on more equal footing in order to encourage additional licensees and innovative use of the 37, 39, and 47 GHz bands.

I. DISCUSSION

A. The Commission Should Make “White Space” Available for Auction

In the Public Notice, the Commission explains that it does not propose to make the “white space” that results in the 39 GHz band if incumbents chose to receive modified licenses, retaining only “partial PEA holdings (i.e., covering less than the full geographic are of a PEA).[2]  GeoLinks does not believe that leaving these “white spaces” unused promotes sound spectrum policy, especially when these white spaces can be used to further the deployment of advanced spectrum-based services.

In the Public Notice the FCC makes several proposals that would enable small businesses (e.g. small service providers) to participate in Auction 103.  However, as small providers have advocated in numerous proceedings, PEA-sized license areas can be too large.  For example, in the 3.5 GHz proceeding, GeoLinks previously advocated for smaller license areas because PEAs can so vastly differ in size as well as in urban vs. rural make up.[3]  The example GeoLinks provided, specifically, was PEA 2 in Southern California, which encompasses eight counties[4] and includes both large populous areas and large swaths of rural areas that are currently deemed “unserved” by high-speed broadband services.  If smaller “white space” license areas were made available within this PEA, for example, it might allow smaller carriers to provide more pinpointed services to specific communities without having to try and compete with the large providers for an entire PEA.

Attachment A hereto is a screenshot of PEA 2 taken from the California Interactive Broadband Map.[5]  The shaded areas represent areas that are considered unserved (no broadband access).[6]  While most of these areas fall within Connect America Fund Phase II grant areas, this map illustrates that large PEAs can contain both metropolitan areas as well as unserved areas. If “white spaces” in the 39 GHz band exist in PEAs that could be used to help provide much needed services to unserved rural areas, it stands to reason that the Commission should make those areas available to companies that wish to use them.  Conversely, if a remaining “white space” were to fall within a more populated area, allowing smaller companies the chance to utilize that spectrum would only serve to promote competition against companies who may opt for PEA-sized licenses.

GeoLinks fails to see the logic in creating auction procedures to encourage small companies to participate but refrain from creating possible license areas that these small companies could utilize – especially when they are available.  Moreover, not making these smaller license areas available will lead to these areas remaining unused, which will most likely disproportionately affect rural areas.  As such, GeoLinks strongly urges the Commission to reconsider its position to exclude “white space” areas from Auction 103.

B. The Commission Should Eliminate the Proposed Bidding Credit Caps

GeoLinks has previously expressed that incentive auctions tend to only benefit large companies with large amounts of capital to spend.  For this reason, GeoLinks commends the Commission on its decision to implement bidding credits for small businesses and primarily rural service providers.  However, while the bidding credits set forth in the Public Notice will help level the playing field for all bidders in the Auction 103, the Company believes that if the Commission truly wants to “promote small business and rural service provider participation in auctions and in the provision of spectrum-based services,” it must allow the playing field to remain level throughout the entire auction process.  Specifically, GeoLinks urges the Commission to eliminate the bidding credit caps it proposes in the Public Notice.[7]

GeoLinks recognizes that most companies eligible for the bidding credits do not have access to the kind of capital needed to even come close to reaching the bidding credit caps set forth in the Public Notice.  However, this does not mean it’s impossible. To truly create an auction process that promotes the deployment of advanced spectrum-based services, the Commission must account for the financial differences between larger companies and smaller, competitive companies or those focused on serving rural areas.  For example, if a small competitive broadband provider or rural service provider were to successfully raise enough capitol prior to the auction, it is possible that that company could compete head-to-head with a larger provider for the same block of spectrum within a specific license area.  In this circumstance, the smaller/ rural service provider should not be hamstrung by a limit on bidding credits, which could mean the difference between obtaining needed spectrum or not.  To promote innovation, these smaller companies must be given an opportunity to obtain spectrum licenses. Therefore, GeoLinks urges the Commission to refrain from imposing bidding caps on could-be auction winners and make the Auction 103 bidding credits applicable to all bids made by an eligible company, no matter how large.

II. CONCLUSION

GeoLinks applauds the Commission’s efforts to make more spectrum resources available for wireless uses and to encourage small businesses to participate in Auction 103.  However, in order to truly promote expanded participation in the Auction, GeoLinks recommends that the Commission reconsider making “white spaces” in the 39 GHz band available for auction and remove the bidding credit caps that will only serve to hamstring smaller providers from bidding against large providers.

/

/

/

/

Respectfully submitted,

 

GEOLINKS, LLC

 

/s/ Skyler Ditchfield, Chief Executive Officer

/s/ Melissa Slawson, General Counsel/ V.P of Government Affairs and Education

 

May 15, 2019

 

Attachment A

FCC Comments - Microwave Flexible Use Service Licenses

[1] Incentive Auction of Upper Microwave Flexible Use Service Licenses in the Upper 37 GHz, 39 GHz, and 47 GHz Bands for Next-Generation Wireless Services; Comment Sought on Competitive Bidding Procedures for Auction 103, Public Notice, AU Docket No. 19-59, FCC 19-35 (rel. April 15, 2019) (“Public Notice”).
[2] Public Notice at para. 5.
[3] See Reply Comments of California Internet, L.P. dba GeoLinks, GN Docket No. 17-258 (filed January 29, 2018).
[4] PEA 2 encompasses Kern, Los Angeles, Orange, Riverside, San Bernardino, San Luis Obispo, Santa Barbara, and Ventura Counties.
[5] See http://www.broadbandmap.ca.gov/ (screenshot taken May 10, 2019).
[6] Based on California’s definition – areas that are not served by speeds of at least 6 Mbps down/ 1 Mbps up.
[7] See Public Notice at paras. 11-17.

5 Factors to Consider When Choosing the Best ISP for Your Business

5 Factors to consider when choosing an ISP for your Business - GeoLinks.com

How do you choose the best Internet Service Provider for your business?

With day-to-day business operations becoming increasingly reliant on the Internet, choosing an Internet Service Provider (ISP) is more important than ever. For those lucky enough to be in a market privy to a multitude of carriers, such as Los Angeles or Orange County, there are five primary factors to consider when either onboarding with or switching to a new ISP.

1. Reputation

One of the most reliable ways to vet a new telecom provider is by researching their reputation. Whether that be by reading through online reviews posted on Yelp or Google, or talking directly to the neighboring businesses in your area, understanding an ISP’s reputation is one of the most foolproof ways to really know what you’re signing up for.

That being said, make sure you’re being conscientious of what type of customer the reviews are coming from – i.e. are they from residential customers or from other businesses like yourself.

2. Service Level Agreements (SLA)

A service-level agreement (SLA) is a contractual commitment between an Internet Service Provider and a client. An IPS’s SLA should typically outline guaranteed service metrics such as uptime, latency, jitter, packet loss, and response/repair time. For example, GeoLinks’ SLA is fairly straightforward and offers the following:

SERVICE TARGETS

  • Response Priority: Critical: 4hrs or less
  • Network Quality of Service
  • Network Availability: Target of at least 99.999% uptime
  • Round Trip Latency Under 40ms
  • Jitter under 10ms
  • Packet loss target < 0.1%

On the other hand, some providers don’t offer a guaranteed service level at all. For example, there are a variety of providers who simply state:

“X company does not warrant that the service will be uninterrupted or error free nor make any warranty as to the results obtained from the use of the service. X company does not guarantee connectivity at any time, for any length of time or at any particular speed.”

Therefore, when deciding to onboard or switch to a new Business Internet Service Provider, make sure you carefully research the provider’s SLA so you know what service quality to expect.

5 Factors to consider when choosing an ISP for your Business - GeoLinks.com - Customer Support

3. Customer Support

While in an ideal world businesses would never have to engage with their ISP past service installation, unfortunately, that is just not the case.

Whether a client has billing questions, service issues, needs technical support, has upgrade inquiries or product add-ons, at some point or another, chances are a business will have to engage with an ISP’s customer support team. Therefore, research what type of support the company offers.

A larger carrier, for example, might make you sit through an automated phone menu, place you on a lengthy hold, and eventually transfer you to a contracted employee outside of the U.S. Alternatively, a medium sized ISP, such as GeoLinks, offers 24/7 in-house customer support; customers are even able to ask for customer support reps by name.

Another element to consider is overall responsiveness. If your business does experience a technical issue, how long does it take a provider to respond and address the issue? Time is money, so whether it be hours wasted on hold, or weeks waiting on a repair, how an ISP handles customer relations directly affects its business customer’s bottom line.

4. Agility and Flexibility

As a business grows and changes, its overall telecom needs will as well. For example, if a law firm hires 10 more associates, they will likely need to upgrade their overall bandwidth. Furthermore, if juggling multiple carriers and multiple bills becomes too large of a strain on a company’s accounting apartment, a business may wish to streamline all their telecom needs with a single carrier.

Some ISPs offer additional services such as VoIP and SD-WAN, while others do not. Therefore, when selecting an ISP, make sure to explore their entire product suite and offerings. Choosing an aggregator, (an ISP that is capable of reselling multiple ISP products and services) such as GeoLinks, ensures that no matter the growth or changes in a business, a single provider will be able to upgrade and adapt to evolving business needs.

5 Factors to consider when choosing an ISP for your Business - GeoLinks.com - Bandwidth

5. Bandwidth Availability

Do you know how much Internet bandwidth your company needs? If not, check out “Your Guide to Determining Bandwidth Requirements.

While it may seem obvious, when choosing an ISP, it’s necessary to ensure they can provide the speeds your company needs. Based on your location, and the type of Internet access you are looking for (i.e. Fiber vs Fixed Wireless vs DSL etc.) bandwidth availability may fluctuate from carrier to carrier. Furthermore, if it does appear the ISP offers what you are looking for, make sure you understand if it is a dedicated or shared circuit, as this too will impact the reliability and consistency of speeds.

Feeling overwhelmed? If you’re struggling to decide which ISP is the best for your business, consider contracting an IT consultant. Typically vendor agnostic, IT consultants are able to evaluate all the carriers available in your area, evaluate the above criteria, and present a business with its best option.

Curious if GeoLinks is the right ISP for your business? Call and talk to a Client Consultant today!

Get to know GeoLinks’ General Counsel and VP of Government Affairs and Education Melissa Slawson

Melissa Slawson - GeoLinks

1. Let’s start with the basics, what’s your role at GeoLinks?

My official title is General Counsel and V.P. of Government Affairs and Education. I handle all legal and regulatory matters, which includes tracking policies and legislation that may affect GeoLinks’ business and advocating for GeoLinks’ interests before various regulatory bodies (including the FCC). In short…I’m the lawyer, and I make sure we follow rules and the rules work for us.

2. What’s your favorite part about working for GeoLinks?

I love how fast-paced everything is. There’s never time to get bogged down in the weeds of an issue because a decision usually has to be made quickly. It has made me good at thinking on my feet, researching issues efficiently, and trusting my experience.

Melissa Slawson - GeoLinks - Jerry Brown3. What got you to the position you are in today…what came before GeoLinks?

I’ve been practicing law in the telecommunications regulatory space for over 11 years (wow…that sounds so long when you type it out). I started at the California Public Utilities Commission (CPUC) as a regulator, then entered private practice at a law firm specializing in regulatory work for a variety of telecommunications companies (cable, wireline, wireless, etc.), and then was GC for a small wireless company. The breadth of my legal experience and seeing the telecom world from multiple perspectives really prepared me for my role at GeoLinks. I understand the business side but also understand how regulators and lawmakers see the industry. That’s invaluable when trying to traverse the sometimes rocky legal landscape of providing telecom services.   

4. What government related project are you most passionate about?

I have always tried to make sure that the work I do is also doing good. I started my career as a public servant and while I have moved to the private sector, there is still good to be done. Specifically, I am passionate about connectivity for all. All people, rich or poor, urban or rural, etc. etc. etc. should have access to telecommunications services. This is an issue that I have worked on in some capacity throughout my entire career, and I am so happy to be working for a company with a founding mission to close the digital divide.  

5. Outside of work…what is your favorite pastime or hobby?

Melissa Slawson - geolinks

I started taking Improv classes last May and have started performing fairly regularly. Otherwise, I spend my non-work time doing crossfit, spending time with friends and my dog, Logan, cooking…and watching TV. I love TV.  

6. What’s something most of your coworkers don’t know about you?

I’ve never had a cavity. Thanks, Mom!

7. Alright pressure is on….give us your best or favorite motivational quote?

“Wherever you go, there you are.”  It’s a simple statement and really, quite painfully obvious, but I take its meaning to be pretty deep. Wherever you go in this world, no matter who you meet, what job you are doing, etc., you are still you. It is a constant. It is a center. And if things get hard or weird, you can fall back on knowing who you are and move forward from there. And by the same token, it means to be true to yourself, your beliefs, and your values no matter how the world around you changes. I strive to be me all the time.

8. You are allowed to do anything you want, anywhere in the world, for one whole day…what do you do and where do you go?

Be a rockstar.  I want a full sleeve of tattoos, crazy hair, and to sing in front of a stadium full of screaming fans. Sounds amazing!!!

9. Congratulations on recently being elected onto the Schools, Health & Libraries Broadband Coalition’s (SHLB) Board of Expert Advisors. So, what exactly is SHLB and how do you contribute?

I’m excited about being part of the SHLB Board. SHLB is doing some amazing work to close the digital divide by connecting anchor institutions (schools, libraries, hospitals, etc.) which are cornerstones of so many communities. It’s just another piece of the puzzle that is getting connectivity to all Americans. Being part of the board means helping shape the path that SHLB will forge in its efforts over the next few years. It also means having direct input into how companies can help (and be incentivized to help) SHLB’s mission.

Melissa Slawson - GeoLinks - SHLB

10. What’s next…what are you most excited for when you think of your future with GeoLinks?

With our recent Connect America Fund award, all of the work we’re doing to connect anchor institutions, and other opportunities we’re engaged in to help connectivity in California, I am so excited to see how GeoLinks can help change the digital landscape in California and beyond. In just a few short years, GeoLinks will be providing high speed broadband services to areas that may have otherwise never had more than dial-up speeds. (If that!) We are doing good while being successful in business. THAT is my American dream.

A BORDERLESS WORLD: THE FUTURE OF FIBER OPTICS AND 5G

Read entire original article on JuicedSystems

There’s no doubt that the world has become increasingly smaller and smaller. The physical distance among different countries and continents seems to matter less as one can communicate and even engage in commerce, wherever we are, all with just a click of a few buttons. The development of the internet is already a feat in itself, but humanity’s insatiable quest for better and more efficient ways of conducting life activities has led us to another accomplishment: the discovery of fiber optics.

Fiber-optic technology uses light pulses to transmit digital data through thin long glass fibers that are bundled as cables and usually installed underground. This method of transmission promises high-speed data transfer that is less likely to suffer from electrometric interference or long periods of latency. Using fiber optics also reduces the occurrence of electrocution, fire, and other hazards that copper and similar cables are vulnerable to.

Those reasons alone provide enough impetus for certain industries, states, and countries to gradually integrate fiber optics into their ICT systems. However, the cost and the expansiveness of the project of rewiring the entire digital world pose a challenge in achieving such a lofty ambition.

What will be the impact of using fiber optics and 5G networks on the internet of things and on businesses everywhere around the world? Twelve IT experts share their thoughts on this important question, and their responses are sure to ignite an interesting discussion. Use these quick links to go directly to your favorite experts, or you can get comfortable and start scrolling (since they’re all epic responses anyway)….

Lexie Smith, GeoLinks

“While different technologies, I do believe fiber and 5G share a commonality when we look towards the future. Neither technology is a “one size fits all solution.”

Fiber is great—but it’s incredibly expensive and slow to deploy, making it an unrealistic solution for much of rural America. 5G’s promise to deliver higher bandwidth, lower latency, reduced packet loss, and overall increased system capacity than its 4G and 3G predecessors, is still generating both high expectations and severe skepticism. There are still countless issues with the technology, such as your hand or body blocking the signal.

Ultimately, when we look towards the future of broadband and IoT, all existing technologies—from fixed wireless, to satellite, to fiber, etc.—have advantages and disadvantages. However, they all solve a need and, when used together, can eventually close the digital divide.”  

About Lexie Smith:
Lexie Smith serves as the VP of business development, leading public relations, marketing, and business development at GeoLinks, California’s fastest-growing Telecom, and Inc. Magazine’s Inc. 5000 Fastest Growing WISP in America.

Read: “Is 5G Worth All the Hype? Industry experts weigh in on the global telecom debate”