Tag Archive for: GeoLinks

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James Childs Named Senior Vice President of Corporate Development and Spectrum Strategy

Camarillo, CA – (May 20, 2021) – GeoLinks, the fastest growing telecommunications company in California, today announced that James Childs has been named Senior Vice President of Corporate Development and Spectrum Strategy. In this newly created role, Mr. Childs will manage spectrum acquisition, licensing, radio development and licensing, regulatory, M&A and business development. He will report to Ryan Adams, GeoLinks’ President and COO.

“James brings deep experience and strong relationships across the wireless broadband industry, which will be increasingly important as we execute on our growth strategy,” said Mr. Adams. “James will be instrumental in our efforts to introduce the proprietary AIR Gigaray radio platform to other broadband operators in both the wired and wireless domain, and he will be a critical senior management team member determining our successful deployment strategy as we roll out new network infrastructure in markets throughout the United States. He will also develop and manage GeoLinks relationships with other ISP’s and private network owners. We are delighted to welcome James to the company.”

“I am honored to join the executive team of GeoLinks, a company I have admired and interacted with over the past seven years. GeoLinks has an incredibly dynamic approach to building hybrid networks and is well positioned to grow across the U.S. over the next decade given its dark fiber partnerships along with recently acquired LMDS spectrum. I look forward to growing the GeoLinks brand and developing strategic partnerships with other ISP’s,” said Mr. Childs.

In 1998, Mr. Childs started Light Link Broadband, the first wireless Internet Service Provider (ISP) in the Western USA. He and his team built the network from scratch and grew the subscriber base to over 30,000 businesses, MDU properties and residences using early 2.4GHz and 900MHz edge broadband access systems. He later co-founded Velowave, a fixed wireless ISP serving Southern Florida and sold that company with over 25,000 customers to Sling Broadband in 2008. Mr. Childs has held senior management roles with Alianza (pioneering VoIP over WISP Networks), MSTAR, a FTTH ISP in the State of Utah and Broadcast International. From 2014 to 2021 Mr. Childs was VP of Corporate Strategy for Cambridge Broadband Networks, building mmW 12-40GHz licensed PtMP networks with over 50 carriers and ISP’s in the USA.

Mr. Childs is a 2018 MIT Sloan School of Management Executive Education passive participant in IoT, 5G innovation and implementation strategy, and received a BSc in Applied Analysis from Utah Valley University. He remains an Executive Advisor to Komodo Systems and Principal of mmWave.Tech / Fixed Wireless Partners, a consultancy composed of fixed wireless access pioneers.

 

About GeoLinks

GeoLinks is one of the nation’s leading telecommunications companies, nationally recognized for its innovative Internet and Hosted Voice solutions. Headquartered in Southern California and ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America three-years running, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WAN, Cloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide. More information on the company can be found at www.GeoLinks.com.

 

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Contact:

Abbe Serphos

[email protected]

917-699-9661

GeoLinks Named a Supplier to Telarus, Largest Master Agent in the U.S.

Camarillo, CA – (March 31, 2021) – GeoLinks, the fastest growing telecommunications company in California, announced today that it had been named a supplier to Telarus, the largest privately held technology services distributor (master agent) in the United States. Telarus is known and respected for its home-grown software pricing tools and unique mobile apps.

GeoLinks will add its FixedWireless, Flexible FiberOptic, SD-WAN, Hosted Voice products, and more to the Telarus portfolio, backed by an industry-leading service-level agreement, as part of the company’s strategic growth and accelerated network expansion plans.

“We know that Telarus selects companies based on their ability to provide unique services and consistent and reliable solutions,” said Phillip Deneef, chief strategy officer, GeoLinks. “We are extremely proud to join this robust agency known for excellence and expand the availability of our services across the U.S.”

“GeoLinks has become a force to be reckoned with since acquiring the fixed wireless infrastructure and spectrum licenses from TPx Communications (TPx). They are known for innovation and unparalleled customer service and are a perfect addition to our portfolio,” said Patrick Oborn, Telarus co-founder and CPO. “We are pleased that our partners can now offer their products and services to their clients.”

In forging a relationship with Telarus, GeoLinks will be well-positioned to continue expanding its geographical footprint in the U.S. The company also recently announced the introduction of GIGA-AIR, a groundbreaking fixed wireless radio platform that will enable gigabit and multi-gigabit fiber-like connectivity.

 

About GeoLinks

GeoLinks is one of the nation’s leading telecommunications companies, nationally recognized for its innovative Internet and Hosted Voice solutions. Headquartered in Southern California and ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America three-years running, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WANCloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide. More information on the company can be found at www.GeoLinks.com.

 

About Telarus, Inc.

Built for You, Telarus is the largest privately held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of over 200 leading service providers. We are best known for our home-grown software pricing tools and mobile apps unique in the industry. To help our partners grow their businesses, we’ve assembled the best support organization in the industry, including Cybersecurity, SD-WAN, Cloud, Mobility, Contact Center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit www.telarus.com.

 

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GeoLinks Contact:

Abbe Serphos

917-699-9661

[email protected]

 

 

 

GeoLinks Acquires 208 Spectrum Licenses from Verizon, Making it the Largest Holder of Active LMDS Licenses in the 29/31 GHz Bands

Camarillo, Calif., March 25, 2021 – GeoLinks, the fastest growing telecommunications company in California, today announced that it has entered into a deal to acquire 208 Local Multipoint Distribution Service (LMDS) band spectrum licenses from Verizon covering markets across the United States. The deal, once approved by the FCC, will make the company the largest holder of LMDS licenses in the 29/31 Ghz bands.  Financial terms of the deal were not disclosed.

The acquisition reflects a total MHz/POP of 70,612,423,950. Markets in the spectrum license acquisition include New York, Los Angeles, Chicago, Philadelphia, Dallas-Ft. Worth, Atlanta, Houston, Washington, DC, Boston, Tampa-St. Pete, Minneapolis-St. Paul, Detroit, Miami-Ft. Lauderdale, Charlotte, St. Louis, Raleigh-Durham and Indianapolis, among others.

“The acquisition of this 28 GHz spectrum will allow us to achieve vastly higher speed over longer distances,” said Skyler Ditchfield, co-founder and CEO, GeoLinks. “With this deal we will control our own airwaves and have the ability to provide gigabit and multi-gigabit speeds at lower prices and with fiber-like latency and jitter statistics to our customer base across these markets.”

Ditchfield continued, “Thanks to this acquisition, we will be able to deliver superior solutions to existing carriers in the largest cities in the U.S., expand service in suburban areas, and bring connectivity to more underserved markets, all while maintaining our commitment to excellence and reliability. We will also be able to further expand our closing of the digital divide in rural markets while bringing a service offering comparable to the urban markets.”

GeoLinks plans to utilize the acquired spectrum to support its current and growing customer base, offering faster speeds with fixed point-to-point and point-to-multi-point wireless services, and provide backhaul for 5G services. The spectrum is not suitable for flexible use.

 

This press release has been updated to reflect MHz/POP.

 

About GeoLinks

GeoLinks is one of the nation’s leading telecommunications companies, nationally recognized for its innovative Internet and Hosted Voice solutions. Headquartered in Southern California and ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America three-years running, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WAN, Cloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide. More information on the company can be found at www.GeoLinks.com.

 

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Contact

Abbe Serphos

917-699-9661

[email protected]

Peter Marber Named Advisor to GeoLinks Board of Directors

Camarillo, Calif., March 16, 2021 –  GeoLinks, the fastest growing telecommunications company in California, today announced that Peter Marber, pioneering global investor and founding member of Aperture Investors, has been named an Advisor to the GeoLinks Board of Directors.

“Peter Marber’s extensive expertise in the world of finance will be invaluable to us as we continue to execute on our growth plans,” said Skyler Ditchfield, co-founder and CEO, GeoLinks. “We look forward to working with him and welcome him as an Advisor to our Board.”

“I have been extremely impressed with GeoLinks and its leadership’s entrepreneurial zeal and technical expertise,” said Dr. Marber. “The work the company is doing for the last mile of connectivity and to bridge the digital divide is critical, and I am delighted to lend my support.”

Dr. Marber previously headed emerging market businesses for Loomis, Sayles & Company, HSBC Global Asset Management, and was a partner and president of the emerging market subsidiaries at Wasserstein, Perella & Co. Dr. Marber has a long history teaching and has held positions at Columbia University, Johns Hopkins University, Harvard University, and New York University. He is a frequent lecturer and market commentator and serves on various boards, including St. John’s College, New America, Columbia University, and the Emerging Markets Trade Association, and is a Fellow of the Royal Society of Arts in London. Dr. Marber has authored more than 100 articles on international finance and globalization and has published seven books. He received a B.A. from Johns Hopkins University, a Master of International Affairs from Columbia University and a Ph.D. from the University of Cambridge.

GeoLinks Board Members include Skyler Ditchfield, Co-Founder and CEO, GeoLinks; Ryan Hauf, Co-Founder and CTO, GeoLinks; Tom Krause, Ph.D, innovator, entrepreneur and consultant and Chairman of the Board, GeoLinks; and David Stonehill, Founder, Managing Partner, Rock Mountain Capital.

Board Advisors include Rachelle Chong, former Commissioner of the Federal Communications Commission and former California Public Utilities Commission; Louis Fox, President & CEO of the Corporation for Education Network Initiatives in California (CENIC); Van E. Snowdon, esteemed wireless telecom and technology industry executive, and Richard Wolpert, a pioneer in the fields of software development, technology, consumer digital media and entertainment.

 

About GeoLinks

GeoLinks is one of the nation’s leading telecommunications companies, nationally recognized for its innovative Internet and Hosted Voice solutions. Headquartered in Southern California and ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America three-years running, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WAN, Cloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide. More information on the company can be found at www.GeoLinks.com.

 

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Rachelle Chong and Richard Wolpert Named GeoLinks Board Advisors

Camarillo, Calif., January 26, 2021 (Businesswire) GeoLinks, the fastest growing telecommunications company in California, today announced that Rachelle Chong, a former Commissioner of the Federal Communications Commission, and Richard Wolpert, a pioneer in the fields of software development, technology, consumer digital media and entertainment, have been named Board Advisors, effective immediately.

“We are extremely fortunate to have Rachelle and Richard join us as Advisors as we move GeoLinks forward,” said Skyler Ditchfield, Co-Founder and CEO of GeoLinks. “Rachelle’s extensive knowledge and skill in the broadband space and Richard’s track record of success and innovation will add depth and breadth to our Board. Their expertise, combined with that of our current Board members and Advisors, will be extremely valuable as we strategically grow the company.”

Ms. Chong said, “It’s a great honor to be invited to join GeoLinks as a Board Advisor. The company leadership has tremendous vision and dedication to service to rural residents and anchor institutions like schools and libraries.”

“I am excited to bring my experience, relationships, and strategic background to be working with Skyler Ditchfield and the entire GeoLinks executive team as an advisor as they build upon their rapid growth and continue to innovate the telecom space,” said Mr. Wolpert.

Ms. Chong is a nationally known regulatory expert in the communications, energy and transportation arena, having served as a Commissioner of both the Federal Communications Commission (1994-1999) and the California Public Utilities Commission (2006-2009). A career regulatory lawyer, she has served as general counsel to two start-ups, Broadband Office and Sidecar, as Special Counsel to the State CIO, in addition to serving as a law partner at the international law firms of Graham & James (San Francisco) and Coudert Brothers (San Francisco). Ms. Chong has also served on various corporate boards, including Authorize.net, Corsair, and pdvWireless (now Anterix), and has served on non-profit organization boards including Big Brothers Big Sisters of the Bay Area, The California Foundation for the Environment and the Economy, and the Legal Services Trust Fund. She currently serves on the T-Mobile External Diversity and Inclusion Council.

Mr. Wolpert has been a pioneer in the fields of software development, technology, consumer digital media and entertainment for more than 30 years. He is a successful four-time founder/CEO with three exits to Adobe, Warehouse Music and Real Networks. His fourth company, HelloTech, has become the go-to provider for tech support and smart home installation. He is a seasoned executive, having held roles as President of Disney Online (1995-1998) and Chief Strategy Officer for RealNetworks (2003-2007).

Mr. Wolpert is responsible for many “firsts” throughout his career including conceiving of and teaching the first Macintosh Programming Class at Stanford University (CS 193C), the first multi-user address book for the Macintosh (TouchBase), the first kids internet subscription service (Disney’s Daily Blast), the first Tivo-like product for Internet Radio (BitBopTuner), the first legitimate music subscription service for the Internet (MusicNet), and the first legitimate online movie subscription service (Starz! On Demand). He successfully negotiated ground breaking deals with several of the major media companies whose content became the basis for many of these products. Mr. Wolpert is the author of the book The Soul of A Deal.

Mr. Wolpert is a member of the Board of UCLA School of Theater Film and Television, a member of the Board of Governors of Cedars Sinai Hospital, a longtime Board Member and previous President of Crohn’s & Colitis Foundation of America, Founder of CCFA’s Camp Oasis and a Trustee of The Grayson Wolpert Memorial Fund.

GeoLinks Board Members include Skyler Ditchfield, Co-Founder and CEO, GeoLinks; Ryan Adams, President and COO, GeoLinks; Ryan Hauf, CTO, GeoLinks; Tom Krause, Ph.D., innovator, entrepreneur and consultant and Chairman of the Board, GeoLinks; and David Stonehill, Founder, Managing Partner, Rock Mountain Capital.

Board Advisors include Louis Fox, President & CEO of the Corporation for Education Network Initiatives in California (CENIC) and Van E. Snowdon, esteemed wireless telecom and technology industry executive. Mr. Fox is President & CEO of CENIC, a non-profit corporation that provides broadband networks for education, libraries, university medical centers, centers for the arts, and research in California. Over 12,000 institutions connect to the CENIC network. Mr. Snowdon has 40 years of experience in developing and operating domestic and international emerging wireless telecom and technology businesses. He has participated in over $2 billion of global equity and debt transactions.

 

GeoLinks

GeoLinks is one of the nation’s leading telecommunications companies, nationally recognized for its innovative Internet and Hosted Voice solutions. Headquartered in Southern California and ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America three-years running, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WAN, Cloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide. More information on the company can be found at www.GeoLinks.com.

 

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Contact

Abbe Serphos

917-699-9661

[email protected]

From POTS to VoIP – A Look at Today’s Top Phone Systems for Business

Pros and Cons of Hosted VoIP Phone Systems (Hosted PBX) and On-premises IP PBX Phone Systems
January 5th, 2021 [UPDATED]
Originally Published on July 24th, 2018

The Pros and Cons of Hosted VoIP Phone Systems (Hosted PBX) and On-premises IP PBX Phone Systems

The modern-day analog telephone service – commonly referred to as a plain old telephone system (POTS) – can be accredited to numerous individuals throughout history. But it was Alexander Graham Bell who, in 1876, was the first to patent the technology as an “apparatus for transmitting vocal or other sounds telegraphically.” Fast forward to today, and many small businesses still use this archaic technology. However, the good news is that while a portion of society has yet to venture away from this 144-year-old system, the world has progressed, and far superior options are available in the marketplace.

These options include on-premises private branch exchange (PBX) phone systems and Hosted VoIP phone systems (also known as Hosted PBX services). To get your business familiar with these communications system service offerings, GeoLinks has put together this walkthrough on the pros and cons of each service so you can decide what’s right for your company.

What is an On-premises PBX?

 
What is an on-premises PBX?
 

An on-premises PBX resides physically on-site at a business. We’ve provided a more detailed overview of PBXs and other phone systems here. Still, for a quick definition, dictionary.com defines a PBX as a “manually or automatically operated telephone facility that handles communications within an office, office building, or organization and that is connected to the public telephone network.”

Many of today’s on-premises PBX systems are IP-PBX systems. The primary difference between a traditional PBX and an IP-PBX is that in an IP-PBX, the signaling is internet protocol (IP)-based, and routing and features are more software-based than hardware-based. Voice calls are managed via “voice over Internet Protocol (VoIP),” which converts voice into digital signals, allowing businesses to make voice calls over networks using IP. VoIP is used both in private company networks and in telephone services delivered over the public Internet.

The Pros and Cons of On-Premises IP-PBX

On-premises IP-PBX Pros:

  • Control – Customization and flexibility over your phone system
  • Integration – Integrates with company software programs such as Customer Relationship Management (CRM) systems
  • Fixed Price – No risks of fee increases after the installation (though maintenance and upgrade costs can add up)

On-premises IP-PBX Cons:

  • Costs – Upfront costs are typically steep
  • Maintenance – Maintenance costs are your responsibility, and some businesses may not have enough internal IT resources or the budget to make difficult, expensive, or highly customized changes
  • Slow Setup or Repair – Initial deployment time or repair may take longer
  • Reconfigurations – Adds, changes and removals are your responsibility
  • Consumes IT Personnel and Resources – Ties up valuable internal IT resources in routine maintenance
  • Costly Outages – Outages can take down all sales and service operations.

What is Hosted Voice Over Internet Protocol (VoIP), and How Does it Compare to a Traditional or IP PBX?

Hosted VoIP delivers PBX-level services over the Internet. For this reason, the term “Hosted PBX” is often used to describe Hosted VoIP. The terms are interchangeable.

The Pros and Cons of Hosted VoIP / Hosted PBX

Hosted VoIP Pros:

  • Cost Savings – Lower initial equipment cost and setup costs than an on-premises PBX. Plus, leading hosted VoIP providers, such as GeoLinks, can save companies up to 40% compared to traditional phone lines
  • OpEx vs. CapEx Benefits – Many companies value the ability to treat their communications as an operational expenditure instead of the long-term depreciation treatment of an on-site PBX as a capital expenditure
  • Always Up to Date – Software updates happen automatically, so your system is always up to date
  • Ease of Use – Hosted VoIP is simpler to install, configure, and maintain than premises-based services
  • Mobility & Remote Work Enablement – With Hosted VoIP’s ability to support Unified Communications as a Service (UCaaS), a user can make and take calls from anywhere with an Internet connection on a standard office phone, a computer, tablet, or mobile softphone. Increases in remote work due to the COVID-19 pandemic have resulted in 42% of the U.S. labor force working from home full-time (which Hosted VoIP enables). Accordingly, some businesses will permanently adopt remote workforce models to reduce or avoid altogether the costs associated with maintaining in-building offices
  • Enterprise-grade Features – Modern, up-to-date and always-improving features without needing to upgrade your phone system. Examples include enterprise-grade features such as call queues, auto-attendant, call forwarding, music-on-hold and unified communications, to name a few
  • Outsourced Maintenance – Your provider shoulders all the work, risk, and complexity, thus creating less dependency on costly in-house IT resources
  • Business Continuity – The cloud-based model delivers business continuity benefits (such as routing calls to mobile phones during outages)
  • Scale on-demand – Hosted VoIP systems scale with your needs
  • Application Integration – Hosted VoIP service providers design integrations between their phone systems with numerous other business applications companies typically use, including email services, social media, web browsers, IM/SMS/MMS services, CRMs, etc.
  • No Equipment Required – In a Hosted VoIP environment, a business no longer has to shoulder costly on-site hardware and equipment purchases and upgrades—voice communication occurs entirely over the Internet through downloadable applications with data stored in the cloud. (NOTE: Many businesses invest in VoIP desktop phones for user convenience).

Hosted VoIP Cons:

  • Bandwidth Dependency – Since Hosted VoIP functions over the Internet, it’s critical to have available and reliable bandwidth to complete calls. Thus, if you’re on a poor Internet connection, you may struggle with both inbound and outbound calls. Quick fix? Upgrade your bandwidth, sign up for a dedicated Internet circuit, so you never have to share your bandwidth, or bundle in an SD-WAN solution to prioritize your voice traffic.
  • Voice Quality – Once again, because Hosted VoIP depends on the Internet, your call quality may suffer if you experience latency. Thus, ensure that you have a high-quality Internet circuit with dedicated Voice QoS before upgrading.

 
Upgrading to a hosted IP-PBX
 

Learn more about upgrading from an on-premises PBX to a Hosted PBX in our article “Migrating from on-premise IP-PBX to Hosted IP-PBX.

 

Ready to Try GeoLinks Hosted VoIP and Hosted PBX Solutions?

Call GeoLinks today and talk to one of our in-house experts to learn how to build the right-sized communications system for your business.

Contact GeoLinks
 
 

Need a VoIP Phone System Immediately?

Talk with a GeoLinks Hosted VoIP & Hosted PBX specialist now.

Call 888.225.1571.
Call GeoLinks
 
 
1 https://www.voip-info.org/hosted-pbx-vs-on-premise-pbx/

Should Your Business Upgrade to Hosted VoIP?

Have you considered upgrading your business phone system? If so, there’s a good chance you recognize hosted VoIP as a modern, cloud-based solution. Hosted VoIP solutions – sometimes referred to as hosted PBX solutions – offer many advantages over traditional on-site PBXs or other analog setups, which is why it’s a favorite among businesses looking to upgrade their phone systems. Let’s cover a few key differences between those systems before we dive into those advantages.

Traditional PBX Phone Systems

Many businesses leverage a Private Branch Exchange (PBX) to manage their voice network. PBX phone systems create an internal exchange network that connects all phones within a business location, creating a cost-benefit as businesses can have more phones than phone lines. They also facilitate free calls between users. PBX phone systems also allow companies to utilize other essential call features like call transfers, conferencing, auto-attendants and more. PBX phone systems can use several types of transmission protocols, including VoIP, Integrated Services Digital Network (ISDN), session-initiated protocol (SIP) or analog connections. Traditionally, PBX phone systems consist of on-premises hardware that’s monitored and maintained in-house.

What Is Hosted VoIP?

Voice over Internet Protocol (VoIP) refers to a specific protocol used to convert phone calls into data packets that transmit calls over networks. VoIP is widely considered an application rather than a piece of hardware, like a traditional PBX, which explains why some PBX frameworks use VoIP as an application for voice transmission.

Hosted VoIP phone systems do not require an on-premise PBX to work. A hosted VoIP solution migrates all of an on-site PBX’s duties to an off-site VoIP provider’s platform. (Note: Hosted VoIP solutions are also known as hosted PBX solutions). Using a “hosted” solution delivers communications as a paid service – often tracked as an operating expense (OpEx) rather than a capital expenditure (CapEx).

The Advantages of Hosted VoIP

Hosted VoIP services deliver many tangible benefits, including:

  1. Business Continuity. From global pandemics to severe weather, external events can bring business operations to a halt quickly—sometimes instantly. With these risks in mind, cloud-based phone systems can deliver vital business continuity, allowing your business to transition communications to another location or a work-from-home environment promptly.
  2. No Up-Front Capital Costs. Removing the need for on-premise phone systems eliminates the need for the heavy up-front capital requirements for on-site equipment and installation. This transition to a pay-as-you-go operational expense is an attractive feature for many businesses.
  3. No Hardware, No Maintenance. Hosted VoIP moves hardware (except for desktop phones and handsets) maintenance and upgrades off-site to be handled by a trusted VoIP provider. This outsourcing of routine maintenance frees up your internal IT resources for high-value projects and ensures that your system is always up to date.
  4. Scale at Will. As your business grows, your need to scale communications systems is essential, whether it’s a matter of adding more seats and phones or adding new features. While on-premises systems require seat purchasing in volume-based increments or over-purchasing in advance in an attempt to “future-proof” them, hosted VoIP providers can scale precisely to your needs. No empty seats. No wasted money.
  5. Always Up to Date. Your hosted VoIP provider remotely manages your system, ensuring that you’re always running the latest technology and security patches and are never out of date.
  6. Customized Functionality. Hosted VoIP empowers your business to customize phone functionality based on how and where you want to use it, tailorable to an individual user or department needs.

Hosted VoIP Systems for Business

Hosted VoIP systems provide essential contact center features, ensuring (and often enhancing) operational capabilities. Features include:

  • Call Queues
  • Conference Calling
  • Music on Hold
  • Voicemail to Email
  • Fax to Email
  • Toll-Free Numbers
  • Softphone
  • Auto Attendant
  • Follow Me
  • Etc.

So, Is Hosted VoIP Right for Your Business?

Since hosted VoIP is a proven solution that delivers tangible benefits on many fronts, the answer to this question is almost certainly “yes.” Still, the provider you choose is vital to getting the most from your upgrade. As one of the industry’s top digital voice solutions providers, we’d love to provide you with a quote or schedule a demo to show you how our hosted VoIP solution can help your company.

Ready to Upgrade to Hosted VoIP?

Contact Us Today!

Request a Quote

5 Factors to Consider When Choosing the Best ISP for Your Business

December 22nd, 2020 [UPDATED]
Originally Published May 31st, 2019

How do you choose the best business Internet Service Provider?

With the proliferation of cloud services, and day-to-day business operations becoming increasingly reliant on the Internet, choosing the right business Internet Service Provider (ISP) is more important than ever. Businesses located in markets with many broadband providers, such as in Los Angeles or Orange County, have plenty of options. We’ve prepared a guide to help you find the right provider for your needs.

Understanding the business Internet options available to you upfront can help you get the most from our guide and land on the right ISP. Practical evaluation starts with the type of Internet service itself, which can inform your ISP selection.

Types of Internet Connections for Business

  • Cable Internet – Cable is a widely available Internet service that uses coaxial cable lines (the same that deliver cable TV) to provide a broadband Internet connection to your business.
  • Digital Subscriber Line (DSL) Internet – DSL is another widely available Internet connection because it uses standard phone lines to deliver broadband access.
  • Fixed Wireless Internet Fixed Wireless Internet delivers broadband access using a tower, antenna, and an express line of sight (LoS), and a fiber-optic backbone. Towers broadcast a wireless signal (via radio waves) to the antenna at the business location.
  • Fiber Optic Internet – Fiber service connections use fiber optic cables that run directly from the ISP to the business location.
  • Satellite Internet – Satellite delivers broadband access via an Internet signal to a satellite in space that’s passed to a dish at the business location.

These Internet options vary by availability, performance, reliability and cost. Evaluating your business needs on these criteria is vital to selecting the right Internet service for your business.

5 Factors for Choosing Your Next ISP

1. Reputation

One reliable way to vet a new provider is through reputation research. Whether this consists of reading through online reviews posted on Yelp or Google, or speaking directly with neighboring businesses, understanding an ISP’s reputation is a sound method of narrowing your options.

TIP: Many providers offer both residential and business services, which have different needs and expectations for uptime, quality-of-service (QoS), and more. Be conscious of the type of customer when evaluating reviews.

2. Service Level Agreements (SLA)

A service-level agreement (SLA) is a contractual commitment between an Internet service provider and a customer. An ISP’s SLA should provide guaranteed service metrics such as uptime, latency, jitter, packet loss, and response/repair time. For example, GeoLinks’ SLA offers the following service targets:

  • Response Priority: Critical: 4hrs or less
  • Network Quality of Service
  • Network Availability: Target of at least 99.999% uptime
  • Round Trip Latency Under 40ms
  • Jitter under 10ms
  • Packet loss target < 0.1%

Note that some Internet providers don’t offer guaranteed service levels at all. In fact, a variety of providers avoid service-level commitments altogether with language like this:

“X company does not warrant that the service will be uninterrupted or error-free nor make any warranty as to the results obtained from the use of the service. X company does not guarantee connectivity at any time, for any length of time or at any particular speed.”

Make sure you carefully research an ISP’s SLA before sourcing that provider for your services.

 
Best Internet Service Provider Customer Support
 

3. Customer Support

In an ideal world, you’d never have to engage with your ISP following service installation. That’s simply not the case.

Whether you have billing questions, experience service issues, need technical support, have upgrade inquiries or product add-ons, at some point or another, you’ll need to engage with your ISP’s customer support team. Research the quality of support the company offers before signing up.

Giant ISPs make you sit through automated phone menus, place you on lengthy holds, and may eventually transfer you to a contracted party outside of the U.S. You can do better—even from companies with cutting-edge technology. GeoLinks, for example, offers 24/7 in-house customer support, and customers can even ask for support reps by name.

And don’t overlook responsiveness. If your business does experience a technical issue, how long does it take your provider to respond and address the problem? Time is money, so whether it’s hours wasted on hold or weeks waiting on a repair, how your ISP handles customer relations directly affects your company’s line.

4. Agility and Flexibility

As a business grows and changes, its overall telecom needs will as well. For example, a law firm hiring ten new associates is likely to need a bandwidth upgrade. The scope of services you need may change over time as well, and some providers offer business phone and Internet bundles to streamline telecom – and billing – needs with a single provider.

Some ISPs offer additional services such as VoIP and SD-WAN, while others do not. When selecting your ISP, you need to make sure you explore their entire product suite and service offerings. All of this can become time-consuming and burdensome.

Choosing an aggregator (an ISP that is capable of reselling multiple ISP products and services) such as GeoLinks, ensures that no matter the growth or changes in your business, you can rely on a single provider to upgrade and adapt to your evolving business needs.

 
Business Internet Bandwidth Requirements
 

5. Bandwidth Availability

If you don’t know how much Internet bandwidth your company needs, check out “Your Guide to Determining Bandwidth Requirements.” Understanding your bandwidth needs is essential to ensuring that you’re sourcing an ISP that can provide the speeds your company needs.

Bandwidth availability may fluctuate from carrier to carrier based on your location and the type of Internet access you are looking for (i.e., Fiber vs. Fixed Wireless vs. DSL, etc.). Furthermore, if it does appear the ISP offers what you are looking for, make sure you understand whether you’d be getting a dedicated or shared circuit, as this factor also will impact the reliability and consistency of speeds.

Is GeoLinks the right ISP for your business?

Chat with one of our in-house experts to see if one of GeoLinks’ business Internet services is right for your business.

Request a Quote
 
 

Need Internet Immediately?

Talk with a GeoLinks Internet specialist now.
Call 888.225.1571

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GeoLinks, California’s Fastest Growing Telecom Company Raises Private Equity Funding from Group Led by Rock Mountain Capital

CAMARILLO, Calif.GeoLinks, the fastest growing telecommunications company in California, today announced it has secured a significant minority investment from a group led by Rock Mountain Capital (RMC). The investment will power GeoLinks’ accelerated network expansion plans, amplify funding for strategic acquisitions and streamline internal growth and operations.

“GeoLinks launched with the goal of disrupting a multibillion-dollar telecom industry,” said GeoLinks Co-Founder and CEO, Skyler Ditchfield. “We’ve done that by operationalizing a simple, yet profound idea – do everything better and treat your customer how you would like to be treated. Through strategic network growth, technological innovation and unwavering dedication, we’ve continued to deliver high-speed connectivity to more businesses, schools, libraries, hospitals and households throughout California and Nevada every day. Partnering with a premier team from Rock Mountain Capital allows us to scale our growth while reaching more customers in our coverage area and continuing to grow our network.”

“As the largest winner of Connect America Fund II programs in California, and with its cutting-edge fixed wireless technology, GeoLinks is poised for exciting growth over the next decade to meet increased demand for universal high-speed broadband access,” said David Stonehill, Founder and Managing Partner of Rock Mountain Capital. “Skyler Ditchfield and the management team at GeoLinks have an outstanding track record building and operating high-speed, high-quality broadband networks throughout California. With RMC’s support, we are confident the GeoLinks team will continue its technological innovation, stellar customer service and rapid rate of organic growth, and will serve as a platform for potential industry consolidation.”

The investment comes at a time when the company is in the process of deploying its revolutionary ClearFiber+ technology across one of the fastest growing fixed wireless networks in the nation. Capable of connecting businesses and anchors institutions to multigigabit networks in less than 10 days, GeoLinks owns exclusive rights to utilize the technology platform in key spectrum bands throughout the United States. Together with its recent acquisition of network assets and 5G spectrum licenses from TPx Communications, GeoLinks owns the largest coverage area of any single provider in California. Combined with its existing position as one of the fastest growing private companies in America, the company is poised for exponential growth over the next year.

Bank Street Group served as exclusive financial advisor to GeoLinks in connection with this transaction.

For more information on GeoLinks, including new product launches and strategic initiatives, please visit www.GeoLinks.com. For more information on Rock Mountain Capital, please visit www.RockMountainCapital.com.

For media inquiries involving GeoLinks, please contact Ben Gallagher at [email protected] or (805) 276-8322. For inquiries involving Rock Mountain Capital, please contact Abbe Serphos at [email protected] or (917) 699-9661.

 

About GeoLinks

Headquartered in Southern California, GeoLinks is a leading telecommunications company and competitive local exchange carrier (CLEC) public utility, nationally recognized for its innovative Internet and Hosted Voice solutions. Ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America three-years running, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WANCloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide.

 

About Rock Mountain Capital

Rock Mountain Capital works with entrepreneurs and management teams in the consumer goods & services, leisure & entertainment, and technology, media & telecom (TMT) sectors to accelerate organizational development, execute on organic growth opportunities and pursue strategic M&A and roll-up / consolidation strategies. Rock Mountain invests capital that matches its investment mandate – patient, long-term capital sourced from family offices of successful entrepreneurs, and other like-minded institutional investors. Rock Mountain was founded in 2019 by private equity industry veterans who bring over 30 years of experience investing in and growing middle market companies.

What Does a Fixed Wireless Business Internet Installation Look Like?

Fixed Wireless Internet Installations for Business – What to Expect
October 27th, 2020 [UPDATED]
Originally Published on January 15th, 2019

Fixed Wireless Business Internet Installations – What to Expect

Fixed Wireless Internet providers deliver high-speed broadband access to a single location via radio waves. Capable of delivering gigabit speeds with identical jitter and latency to fiber, Fixed Wireless Internet circuits can be installed at your business in a fraction of the time, and for a fraction of the cost, of competing technologies. Want to learn more about Fixed Wireless Internet? Check out this video: https://www.youtube.com/watch?v=V8GvGOKCpnk

How Does Fixed Wireless Internet Work?

Fixed wireless Internet uses a dish antenna that is affixed to the roof of your company’s building and connected to your server room or router through a cable, and beams an Internet signal into your location through radio waves from the nearest tower.

how does fixed wireless internet work diagram

How Does Fixed Wireless Internet Installation Compare to Other Types of Internet?

The table below outlines how fixed wireless Internet compares to fiber, cable, DSL and satellite Internet connections:

Fixed Wireless Business Internet Installation Comparison Chart

So, what does a Fixed Wireless Business Internet installation look like?

 

Prior to Circuit Installation

In order to deliver high-speed Internet access, a Fixed Wireless Internet service provider must first confirm a client’s business location has an express line of sight (LOS) to a nearby Base Station (telecom tower). While different wireless business Internet providers may administer varying methods to confirm LOS, most Wireless Internet Service Providers (WISPs) encounter situations where a site visit is sometimes needed to confirm serviceability. Typically, a roof access form (RAF) is required from the building owner or property management company prior to conducting a site visit. Assuming access is granted, on-site techs can then confirm LOS and test signal strength from the intended installation point.

Not sure how much bandwidth your business needs? Check out our simple guide by clicking here. 

Installing Fixed Wireless Internet Circuits

Every WISP has its own unique installation process and preferred equipment. For the purpose of this post, we will specifically examine GeoLinks’ ClearFiber™ Fixed Wireless Internet installations. Fully insured with coverage that meets property management and owner requirements, all GeoLinks’ installations are managed by our team of experienced technicians that consider visual aesthetics and building and city code compliance.

Fixed Wireless Internet Installation Equipment

GeoLinks Installation Equipment

Subscriber – When installing a ClearFiber™ circuit, a “Subscriber” unit, also referred to as Customer Premise Equipment (CPE), is placed on the roof of the client’s building. While Subscribers can vary based on the service ordered and location of the customer premises, the average GeoLinks’ Subscriber dimensions measure 24 – 36 inches in diameter and weigh between 5 – 20lbs. The Subscriber is responsible for transmitting the wireless signal from the Base Station to the customer premise, and vice versa.

Non-Penetrating Roof Mount – The Subscriber is mounted directly to a non-penetrating roof mount. This is a 36in self-supporting, square angle steel frame with a 60in x 2in diameter mast designed specifically for antenna installation. It does not damage or require any mounting to the roof.

Rubber Mat and Blocks – Included as part of GeoLinks’ installation is an outdoor anti-skid rubber mat, placed directly under the non-penetrating roof mount. This outdoor weatherized mat is used to protect the roof and measures 36in x 36in x 1/8in. Depending upon Subscriber height, 6in x 8in x 16in concrete blocks are placed evenly around the base to stabilize the roof mount. The average install requires 6 to 8 bricks, with each brick weighing about 30lbs.

Cable – Once the Subscriber is installed and secured, an exterior outdoor rated Cat5e cable is run through a pre-existing vent or access point of the roof directly to the customer’s network room. This cable is plugged into a Power Over Ethernet (PoE) power supply that powers the subscriber and delivers service to the customer.

How Long Does it Take to Get Installed?

Just like most business services, fixed wireless Internet installation periods vary from provider to provider. GeoLinks prides itself on having one of the industry’s shortest installation periods. Our expertly trained technicians can connect businesses in as little as 24 hours. For larger circuits, we average between 7 to 10 business days.

Why Should Your Business Install Fixed Wireless at Your Location?

When your company chooses GeoLinks’ ClearFiber™ Fixed Wireless Internet, you benefit from:

  • True Network Redundancy
  • Unlimited Bandwidth
  • Guaranteed Speeds up to 10Gbps
  • 24/7 U.S-Based Customer Support & IT Expert Access
  • 99.9999% Uptime Guarantee backed by an Industry-Leading SLA

It doesn’t matter your size, whether you’re a single-location small business or multi-location enterprise corporation looking for a reliable fixed wireless Internet connection, we’ve got you covered.

Plus, GeoLinks isn’t just an Internet connectivity provider. We offer over-the-top Hosted Voice communications solutions and IP phones to keep your business always communicating.

Questions About Fixed Wireless Installations?

GeoLinks in-house Client Consultants are available to assist with any questions you may have regarding your business installation or service. To speak to a GeoLinks’ Client Consultant call (888) 225-1571 option 2.

Ready to Try ClearFiber™ Fixed Wireless Internet?

Contact a GeoLinks Internet Specialist Today

Request a Quote

 

 

Need Internet Immediately?

Call 888.225.1571.

Call GeoLinks