Q + A with GeoLinks’ Client Consultant Dillon Lowen
1. Let’s start with the basics, what’s your role at GeoLinks?
My role at GeoLinks is to provide potential clients with the necessary information that allows them to make the best decision for their business’s telecom needs. Anyone can pitch a specific product, but when you are able to educate a client on the industry itself, it builds trust, and that typically develops into a long-term relationship. To sum it up, clients call because they have a problem; it is my job to provide them with solutions.
2. What’s your favorite part about working for GeoLinks?
There are a lot of things I love about working for GeoLinks. One of them would be the opportunity to grow in a company that is flooded with talented and hardworking individuals. The environment here is incredible. It truly is a team atmosphere and we are all here to achieve the same goal. Also, it’s the extra time I get to pursue outside activities in the community and with my family. Being a father of 2 beautiful children, I now get to see them every weekend and every evening when I am off. I also have the opportunity to work with the youth of Ojai by Coaching Varsity Football at Nordhoff High School. Altogether, I get to work with amazing people, spend time with my family, and make an impact on the young community of my hometown.
3. What’s your favorite part about helping connect businesses?
The best part about helping businesses get connected is the change of attitude I get to hear and feel over the phone after we have fixed their problems. The first conversation I usually have is with a stressed out client that is in a pickle with their current provider or can’t seem to find one at all. Once they get connected, their sigh of relief is hugely rewarding for me. I have literally had people call to say, “If you didn’t get us connected as quick as you did, we probably would have closed our doors.” It is an extremely good feeling to know that there are people out there that still have jobs because we, at GeoLinks, got their business connected.
4. Outside of work…what is your favorite hobby?
Outside of work, my favorite hobby is coaching football. There is no better feeling than seeing a kid develop because of what you have taught them. This goes for both on and off the field. If you show a kid that you truly care, then they will run through a wall for you. Knowing that I have an opportunity to have an impact on a kid’s life is something that is truly fulfilling for me.
5. What’s something most of your coworkers don’t know about you?
I am terrified of the dark and really dislike silence. When I go to sleep, I usually have a fan on and will set my TV on sleep mode in the living room. I also can’t have my closet light off when I go to sleep. Even though my closet is closed. I also put a shoe up against my bedroom door so I don’t have to worry about it opening or closing itself during the night haha.
6. What’s your favorite GeoLinks product or service, and why?
My favorite service that we offer is actually the rapid installation of our ClearFiber™ product. We have a vicious team of technicians that will do an install in a brutal rainstorm, defend towers from wildfires, and climb towers hundreds of feet tall so that we can increase service availability to other clients. So even though ClearFiber™ is amazing itself, the team that deploys it is unparalleled.
7. What is one of the most common questions you get asked as a Client Consultant, and how do you answer?
“How does your service compare to my Cable or Satellite circuit?” My answer is that it is much more reliable, redundant, and scalable for growing businesses. Now as a Cable customer myself, I understand the convenience of having a shared cable circuit at a low price point. I love my $70 cable bill, and it works great for my basic home needs. But if my Internet goes down at home it isn’t costing me money. If my 100 Mbps cable circuit drops to 5 Mbps, and I can’t stream movies, it’s not going to affect my income. Now a business is different. Down time and high latency can be detrimental to a business. Can you imagine if a business’s point of sale system couldn’t connect to the Internet? What if a new client couldn’t contact your business because your VoIP system was powered through a low-quality fluctuating circuit? It comes down to how much you value your business staying up and running. What does an hour of downtime cost you? As an ISP we are relied upon by businesses such as Amgen, McDonalds, League of Legends teams, and more! We not only want to make sure that your business stays connected, but when your business grows, we want to ensure that you have a scalable circuit that can grow with you.
8. Alright, let’s hear it…what are your favorite sports teams?
Oh, this is easy. I am a die-hard Rams and Lakers fan. It’s to the point where I will play GM by trying to predict trades and potential free agent signings.
9. Why do you like to sell, well, the Internet?
I enjoy selling the Internet because it isn’t a product that you just use until it is worn out and then replace it. It is a product that powers businesses. These same businesses are paying hard working people so that they can go home and put food on the table for their families. It’s the same service that provided first responders with the ability to stay connected during the Woolsey and Thomas fires. It’s the same service that made sure that rescue centers set up for people who were displaced from their homes had access to reliable Internet. There is a lot of pride in that. I am happy to say I work for a company that can provide such services.
10. Do you have a favorite quote or mantra you live by?
“There’s no talent here, this is hard work. This is an obsession. Talent does not exist, we are all equal as human beings. You could be anyone if you put in the time. You will reach the top, and that is that. I am not talented, I am obsessed.” In other words, “Hard work beats talent when talent isn’t working hard.”