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Rachelle Chong and Richard Wolpert Named GeoLinks Board Advisors

Camarillo, Calif., January 26, 2021 (Businesswire) GeoLinks, the fastest growing telecommunications company in California, today announced that Rachelle Chong, a former Commissioner of the Federal Communications Commission, and Richard Wolpert, a pioneer in the fields of software development, technology, consumer digital media and entertainment, have been named Board Advisors, effective immediately.

“We are extremely fortunate to have Rachelle and Richard join us as Advisors as we move GeoLinks forward,” said Skyler Ditchfield, Co-Founder and CEO of GeoLinks. “Rachelle’s extensive knowledge and skill in the broadband space and Richard’s track record of success and innovation will add depth and breadth to our Board. Their expertise, combined with that of our current Board members and Advisors, will be extremely valuable as we strategically grow the company.”

Ms. Chong said, “It’s a great honor to be invited to join GeoLinks as a Board Advisor. The company leadership has tremendous vision and dedication to service to rural residents and anchor institutions like schools and libraries.”

“I am excited to bring my experience, relationships, and strategic background to be working with Skyler Ditchfield and the entire GeoLinks executive team as an advisor as they build upon their rapid growth and continue to innovate the telecom space,” said Mr. Wolpert.

Ms. Chong is a nationally known regulatory expert in the communications, energy and transportation arena, having served as a Commissioner of both the Federal Communications Commission (1994-1999) and the California Public Utilities Commission (2006-2009). A career regulatory lawyer, she has served as general counsel to two start-ups, Broadband Office and Sidecar, as Special Counsel to the State CIO, in addition to serving as a law partner at the international law firms of Graham & James (San Francisco) and Coudert Brothers (San Francisco). Ms. Chong has also served on various corporate boards, including Authorize.net, Corsair, and pdvWireless (now Anterix), and has served on non-profit organization boards including Big Brothers Big Sisters of the Bay Area, The California Foundation for the Environment and the Economy, and the Legal Services Trust Fund. She currently serves on the T-Mobile External Diversity and Inclusion Council.

Mr. Wolpert has been a pioneer in the fields of software development, technology, consumer digital media and entertainment for more than 30 years. He is a successful four-time founder/CEO with three exits to Adobe, Warehouse Music and Real Networks. His fourth company, HelloTech, has become the go-to provider for tech support and smart home installation. He is a seasoned executive, having held roles as President of Disney Online (1995-1998) and Chief Strategy Officer for RealNetworks (2003-2007).

Mr. Wolpert is responsible for many “firsts” throughout his career including conceiving of and teaching the first Macintosh Programming Class at Stanford University (CS 193C), the first multi-user address book for the Macintosh (TouchBase), the first kids internet subscription service (Disney’s Daily Blast), the first Tivo-like product for Internet Radio (BitBopTuner), the first legitimate music subscription service for the Internet (MusicNet), and the first legitimate online movie subscription service (Starz! On Demand). He successfully negotiated ground breaking deals with several of the major media companies whose content became the basis for many of these products. Mr. Wolpert is the author of the book The Soul of A Deal.

Mr. Wolpert is a member of the Board of UCLA School of Theater Film and Television, a member of the Board of Governors of Cedars Sinai Hospital, a longtime Board Member and previous President of Crohn’s & Colitis Foundation of America, Founder of CCFA’s Camp Oasis and a Trustee of The Grayson Wolpert Memorial Fund.

GeoLinks Board Members include Skyler Ditchfield, Co-Founder and CEO, GeoLinks; Ryan Adams, President and COO, GeoLinks; Ryan Hauf, CTO, GeoLinks; Tom Krause, Ph.D., innovator, entrepreneur and consultant and Chairman of the Board, GeoLinks; and David Stonehill, Founder, Managing Partner, Rock Mountain Capital.

Board Advisors include Louis Fox, President & CEO of the Corporation for Education Network Initiatives in California (CENIC) and Van E. Snowdon, esteemed wireless telecom and technology industry executive. Mr. Fox is President & CEO of CENIC, a non-profit corporation that provides broadband networks for education, libraries, university medical centers, centers for the arts, and research in California. Over 12,000 institutions connect to the CENIC network. Mr. Snowdon has 40 years of experience in developing and operating domestic and international emerging wireless telecom and technology businesses. He has participated in over $2 billion of global equity and debt transactions.

 

GeoLinks

GeoLinks is one of the nation’s leading telecommunications companies, nationally recognized for its innovative Internet and Hosted Voice solutions. Headquartered in Southern California and ranked on Inc. Magazine’s Inc. 5000 Fastest Growing Companies in America three-years running, GeoLinks delivers Enterprise-Grade Internet, Digital Voice, SD-WAN, Cloud On-ramping, Layer 2 Transport, and both Public and Private Turnkey Network Construction expertly tailored for businesses and Anchor Institutions nationwide. More information on the company can be found at www.GeoLinks.com.

 

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Is GeoLinks Fixed Wireless Internet the Right Solution for Your Business?

Is Fixed Wireless Internet Right for Your Business?
 

Several Business Class Internet Options Are Available to Your Company – It’s Just a Matter of Picking the Best Business Internet Solution for Your Circumstance

A variety of high-speed business internet options are available to provide connectivity to your business. They include satellite internet, cable internet, fiber internet and fixed wireless internet.

GeoLinks has created a breakdown of the pros and cons of each kind of internet in our blog, “What are the Best Rural Business Internet Options?”.

Here, we’re providing a deep dive on fixed wireless internet and how it may be a good fit for your business.

Note: GeoLinks has fixed wireless internet specialization through our ClearFiber™ service. ClearFiber™ is available primarily across the state of California. For a complete list of availability, check out our page on our service areas. If your company is not based in California or has business locations outside of California, we offer nationwide fiber internet services through our Flexible FiberOptic™ option. We also provide hybrid network environments that combine ClearFiber™ for businesses needing California internet with Flexible FiberOptic™ for all other nationwide locations. Our solutions team is happy to walk you through your options. Contact us here.

What is Fixed Wireless Internet?

Fixed wireless internet provides high-speed broadband internet access to a single location via radio waves. By utilizing antennas, towers and an express line of sight (LoS) to transmit point-to-point signals, fixed wireless technology eliminates the need for costly terrestrial cable, problematic satellite connectivity or dependence on (often slow) DSL services over local phone lines.

Learn more by watching our introductory video on fixed wireless internet below:

How GeoLinks’ Fixed Wireless Internet Works

Fixed wireless internet uses a dish installed on the roof of your business premises – that’s connected to your router or server through a cable – to generate a high-speed, high-quality internet signal to your location through radio waves from a nearby broadcast tower.

How Fixed WIreless Internet Works
 

Benefits of GeoLinks’ ClearFiber™ Fixed Wireless Internet

GeoLinks’ ClearFiber™ offers unique benefits that are not provided by other fixed wireless internet providers, including:

  • Rapid deployment in 4-10 business days
  • Unlimited bandwidth
  • True network redundancy
  • Guaranteed speeds reaching up to 10Gbps
  • Industry-leading service level agreement
  • 99.9999% uptime
  • Award-winning 24/7 in-house customer support

Rapid Deployment in 4-10 Business Days

Fixed wireless internet from GeoLinks can be turned up within two weeks of placing an order for service. Companies sometimes need our help often because they’re experiencing service disruptions or are turning up locations that need service fast. Builds with other technologies, like fiber, for instance, can take weeks or several months due to lengthy permitting processes and the undertaking of fiber construction.

GeoLinks ClearFiber™ Fixed wireless internet is quickly deployable because it doesn’t require a “build” at all. We simply need a line of sight (LoS) to your business from one of our towers and access to your business’ rooftop and server room or router to complete the install. It’s fast, reliable and gets your business up and running quickly. For more information on this process, we’ve broken down our install process in our blogs “What Does a Fixed Wireless Business Internet Installation Look Like?” and “What to Expect in a ClearFiber™ Fixed Wireless Installation.

Unlimited Bandwidth

When we say we offer unlimited bandwidth, we mean unlimited, with no data caps and no throttling. If you’re comparing internet providers, you’ll likely find this to be a benefit specific to GeoLinks regardless of which type of internet provider you’re researching.

True Network Redundancy

Each of GeoLinks’ fixed wireless internet circuits, including the one we’ll install at your business, is linked back to a fiber connection through at least one fixed wireless backhaul – providing 99.9999% uptime.

Guaranteed Speeds Reaching Up to 10Gbps

Since your business gets its own dedicated fixed wireless internet circuit, you’re not sharing your connection with anyone – this guarantees your speeds, which is a promise we back with our industry-leading service level agreement.

Award-Winning 24/7 In-House Customer Support

GeoLinks’ live and local support is available 24/7 to respond to any service issues that arise. Simply call 888.225.1571, and we’ll immediately address any issue live over the phone. Alternatively, you can submit a trouble ticket request using the form on our Support page, and we’ll respond to you within four hours or less.

Addressing Fixed Wireless Internet Misconceptions

Fixed wireless internet is a reliable and cost-effective connectivity solution in today’s marketplace. However, many misconceptions persist about fixed wireless internet services. To address these misconceptions, we’ve created a quick guide in our blog “8 Facts to Set the Record Straight About Fixed Wireless Internet.

At a glance, these facts include the following:

  • Fact 1: Fixed wireless internet is not the same as satellite internet.
  • Fact 2: Fixed wireless internet is just as reliable as fiber internet.
  • Fact 3: Fixed wireless internet is not just a rural solution.
  • Fact 4: Fixed wireless internet can be installed rapidly.
  • Fact 5: Fixed wireless radio technology is safe.
  • Fact 6: Fixed wireless internet is much more than a backup solution.
  • Fact 7: Fixed wireless internet is secure.
  • Fact 8: Fixed wireless internet works in any weather.

Comparing GeoLinks’ Fixed Wireless Internet to Other Business Internet Options

The table below outlines how GeoLinks’ ClearFiber™ service compares to other leading business internet options.

 
Business Internet Comparison
 

Ready to Try ClearFiber™ Fixed Wireless Business Internet?

Contact a GeoLinks Internet Specialist Today!

Request a Quote
 
 

Need Internet Immediately?

Call 888.225.1571.

Call GeoLinks

From POTS to VoIP – A Look at Today’s Top Phone Systems for Business

Pros and Cons of Hosted VoIP Phone Systems (Hosted PBX) and On-premises IP PBX Phone Systems
January 5th, 2021 [UPDATED]
Originally Published on July 24th, 2018

The Pros and Cons of Hosted VoIP Phone Systems (Hosted PBX) and On-premises IP PBX Phone Systems

The modern-day analog telephone service – commonly referred to as a plain old telephone system (POTS) – can be accredited to numerous individuals throughout history. But it was Alexander Graham Bell who, in 1876, was the first to patent the technology as an “apparatus for transmitting vocal or other sounds telegraphically.” Fast forward to today, and many small businesses still use this archaic technology. However, the good news is that while a portion of society has yet to venture away from this 144-year-old system, the world has progressed, and far superior options are available in the marketplace.

These options include on-premises private branch exchange (PBX) phone systems and Hosted VoIP phone systems (also known as Hosted PBX services). To get your business familiar with these communications system service offerings, GeoLinks has put together this walkthrough on the pros and cons of each service so you can decide what’s right for your company.

What is an On-premises PBX?

 
What is an on-premises PBX?
 

An on-premises PBX resides physically on-site at a business. We’ve provided a more detailed overview of PBXs and other phone systems here. Still, for a quick definition, dictionary.com defines a PBX as a “manually or automatically operated telephone facility that handles communications within an office, office building, or organization and that is connected to the public telephone network.”

Many of today’s on-premises PBX systems are IP-PBX systems. The primary difference between a traditional PBX and an IP-PBX is that in an IP-PBX, the signaling is internet protocol (IP)-based, and routing and features are more software-based than hardware-based. Voice calls are managed via “voice over Internet Protocol (VoIP),” which converts voice into digital signals, allowing businesses to make voice calls over networks using IP. VoIP is used both in private company networks and in telephone services delivered over the public Internet.

The Pros and Cons of On-Premises IP-PBX

On-premises IP-PBX Pros:

  • Control – Customization and flexibility over your phone system
  • Integration – Integrates with company software programs such as Customer Relationship Management (CRM) systems
  • Fixed Price – No risks of fee increases after the installation (though maintenance and upgrade costs can add up)

On-premises IP-PBX Cons:

  • Costs – Upfront costs are typically steep
  • Maintenance – Maintenance costs are your responsibility, and some businesses may not have enough internal IT resources or the budget to make difficult, expensive, or highly customized changes
  • Slow Setup or Repair – Initial deployment time or repair may take longer
  • Reconfigurations – Adds, changes and removals are your responsibility
  • Consumes IT Personnel and Resources – Ties up valuable internal IT resources in routine maintenance
  • Costly Outages – Outages can take down all sales and service operations.

What is Hosted Voice Over Internet Protocol (VoIP), and How Does it Compare to a Traditional or IP PBX?

Hosted VoIP delivers PBX-level services over the Internet. For this reason, the term “Hosted PBX” is often used to describe Hosted VoIP. The terms are interchangeable.

The Pros and Cons of Hosted VoIP / Hosted PBX

Hosted VoIP Pros:

  • Cost Savings – Lower initial equipment cost and setup costs than an on-premises PBX. Plus, leading hosted VoIP providers, such as GeoLinks, can save companies up to 40% compared to traditional phone lines
  • OpEx vs. CapEx Benefits – Many companies value the ability to treat their communications as an operational expenditure instead of the long-term depreciation treatment of an on-site PBX as a capital expenditure
  • Always Up to Date – Software updates happen automatically, so your system is always up to date
  • Ease of Use – Hosted VoIP is simpler to install, configure, and maintain than premises-based services
  • Mobility & Remote Work Enablement – With Hosted VoIP’s ability to support Unified Communications as a Service (UCaaS), a user can make and take calls from anywhere with an Internet connection on a standard office phone, a computer, tablet, or mobile softphone. Increases in remote work due to the COVID-19 pandemic have resulted in 42% of the U.S. labor force working from home full-time (which Hosted VoIP enables). Accordingly, some businesses will permanently adopt remote workforce models to reduce or avoid altogether the costs associated with maintaining in-building offices
  • Enterprise-grade Features – Modern, up-to-date and always-improving features without needing to upgrade your phone system. Examples include enterprise-grade features such as call queues, auto-attendant, call forwarding, music-on-hold and unified communications, to name a few
  • Outsourced Maintenance – Your provider shoulders all the work, risk, and complexity, thus creating less dependency on costly in-house IT resources
  • Business Continuity – The cloud-based model delivers business continuity benefits (such as routing calls to mobile phones during outages)
  • Scale on-demand – Hosted VoIP systems scale with your needs
  • Application Integration – Hosted VoIP service providers design integrations between their phone systems with numerous other business applications companies typically use, including email services, social media, web browsers, IM/SMS/MMS services, CRMs, etc.
  • No Equipment Required – In a Hosted VoIP environment, a business no longer has to shoulder costly on-site hardware and equipment purchases and upgrades—voice communication occurs entirely over the Internet through downloadable applications with data stored in the cloud. (NOTE: Many businesses invest in VoIP desktop phones for user convenience).

Hosted VoIP Cons:

  • Bandwidth Dependency – Since Hosted VoIP functions over the Internet, it’s critical to have available and reliable bandwidth to complete calls. Thus, if you’re on a poor Internet connection, you may struggle with both inbound and outbound calls. Quick fix? Upgrade your bandwidth, sign up for a dedicated Internet circuit, so you never have to share your bandwidth, or bundle in an SD-WAN solution to prioritize your voice traffic.
  • Voice Quality – Once again, because Hosted VoIP depends on the Internet, your call quality may suffer if you experience latency. Thus, ensure that you have a high-quality Internet circuit with dedicated Voice QoS before upgrading.

 
Upgrading to a hosted IP-PBX
 

Learn more about upgrading from an on-premises PBX to a Hosted PBX in our article “Migrating from on-premise IP-PBX to Hosted IP-PBX.

 

Ready to Try GeoLinks Hosted VoIP and Hosted PBX Solutions?

Call GeoLinks today and talk to one of our in-house experts to learn how to build the right-sized communications system for your business.

Contact GeoLinks
 
 

Need a VoIP Phone System Immediately?

Talk with a GeoLinks Hosted VoIP & Hosted PBX specialist now.

Call 888.225.1571.
Call GeoLinks
 
 
1 https://www.voip-info.org/hosted-pbx-vs-on-premise-pbx/

Should Your Business Upgrade to Hosted VoIP?

Have you considered upgrading your business phone system? If so, there’s a good chance you recognize hosted VoIP as a modern, cloud-based solution. Hosted VoIP solutions – sometimes referred to as hosted PBX solutions – offer many advantages over traditional on-site PBXs or other analog setups, which is why it’s a favorite among businesses looking to upgrade their phone systems. Let’s cover a few key differences between those systems before we dive into those advantages.

Traditional PBX Phone Systems

Many businesses leverage a Private Branch Exchange (PBX) to manage their voice network. PBX phone systems create an internal exchange network that connects all phones within a business location, creating a cost-benefit as businesses can have more phones than phone lines. They also facilitate free calls between users. PBX phone systems also allow companies to utilize other essential call features like call transfers, conferencing, auto-attendants and more. PBX phone systems can use several types of transmission protocols, including VoIP, Integrated Services Digital Network (ISDN), session-initiated protocol (SIP) or analog connections. Traditionally, PBX phone systems consist of on-premises hardware that’s monitored and maintained in-house.

What Is Hosted VoIP?

Voice over Internet Protocol (VoIP) refers to a specific protocol used to convert phone calls into data packets that transmit calls over networks. VoIP is widely considered an application rather than a piece of hardware, like a traditional PBX, which explains why some PBX frameworks use VoIP as an application for voice transmission.

Hosted VoIP phone systems do not require an on-premise PBX to work. A hosted VoIP solution migrates all of an on-site PBX’s duties to an off-site VoIP provider’s platform. (Note: Hosted VoIP solutions are also known as hosted PBX solutions). Using a “hosted” solution delivers communications as a paid service – often tracked as an operating expense (OpEx) rather than a capital expenditure (CapEx).

The Advantages of Hosted VoIP

Hosted VoIP services deliver many tangible benefits, including:

  1. Business Continuity. From global pandemics to severe weather, external events can bring business operations to a halt quickly—sometimes instantly. With these risks in mind, cloud-based phone systems can deliver vital business continuity, allowing your business to transition communications to another location or a work-from-home environment promptly.
  2. No Up-Front Capital Costs. Removing the need for on-premise phone systems eliminates the need for the heavy up-front capital requirements for on-site equipment and installation. This transition to a pay-as-you-go operational expense is an attractive feature for many businesses.
  3. No Hardware, No Maintenance. Hosted VoIP moves hardware (except for desktop phones and handsets) maintenance and upgrades off-site to be handled by a trusted VoIP provider. This outsourcing of routine maintenance frees up your internal IT resources for high-value projects and ensures that your system is always up to date.
  4. Scale at Will. As your business grows, your need to scale communications systems is essential, whether it’s a matter of adding more seats and phones or adding new features. While on-premises systems require seat purchasing in volume-based increments or over-purchasing in advance in an attempt to “future-proof” them, hosted VoIP providers can scale precisely to your needs. No empty seats. No wasted money.
  5. Always Up to Date. Your hosted VoIP provider remotely manages your system, ensuring that you’re always running the latest technology and security patches and are never out of date.
  6. Customized Functionality. Hosted VoIP empowers your business to customize phone functionality based on how and where you want to use it, tailorable to an individual user or department needs.

Hosted VoIP Systems for Business

Hosted VoIP systems provide essential contact center features, ensuring (and often enhancing) operational capabilities. Features include:

  • Call Queues
  • Conference Calling
  • Music on Hold
  • Voicemail to Email
  • Fax to Email
  • Toll-Free Numbers
  • Softphone
  • Auto Attendant
  • Follow Me
  • Etc.

So, Is Hosted VoIP Right for Your Business?

Since hosted VoIP is a proven solution that delivers tangible benefits on many fronts, the answer to this question is almost certainly “yes.” Still, the provider you choose is vital to getting the most from your upgrade. As one of the industry’s top digital voice solutions providers, we’d love to provide you with a quote or schedule a demo to show you how our hosted VoIP solution can help your company.

Ready to Upgrade to Hosted VoIP?

Contact Us Today!

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Battle for Best Business-class Internet: Fiber Optic vs. Fixed Wireless

Business Internet Comparison Fixed Wireless vs. Fiber-optic
 

What is the best Internet service for business?

Internet is the lifeblood of modern business – an essential component of day-to-day operations, whatever those may be. It’s not enough to just have connectivity either. When selecting the best Internet service for business, most organizations require Internet connectivity that’s fast, reliable, and high-quality in order to operate with efficiency. And that’s not all—or at least it shouldn’t be. Businesses should consider other factors when choosing the right Internet connection because seemingly small differences can significantly impact operations, uptime, and the bottom line.

The top 5 factors to consider when choosing business Internet:

  1. Capability – Performance plays a major factor when selecting an internet service, which often means a lot more than just Internet speed.
  2. Cost – While many enterprises can afford big-budget Internet connections, small and midsized businesses looking for quality Internet service may be a more complicated sourcing decision.
  3. Ease of Deployment – When an organization is under time constraints or needs connections in multiple locations, easily-deployed Internet can make all the difference.
  4. Uptime – Dealing with Internet downtime can be painful to businesses of all stripes. Some Internet services have redundancy built-in to make sure you always stay online.
  5. Availability – Most Internet technologies require some infrastructure to be available in your area, so sometimes options are simply unavailable or limited.

 
Fixed Wireless Internet
 

Fixed Wireless vs. Fiber Optic

Fixed Wireless and Fiber Optic Internet are two of the best Internet connectivity options, with each offering unique benefits that businesses can leverage, depending on their needs. Let’s evaluate the two technologies.

What is Fixed Wireless Internet?

Fixed Wireless Internet allows for the transmission of data between two fixed points. Fixed wireless providers use towers, antennas, and an express line of sight (LoS) to deliver high-speed broadband Internet access to a business location in the form of radio waves.

The Pros of Fixed Wireless Internet

  • Upfront Costs – Compared to fiber’s high initial cost of installation, fixed wireless does not require an intensive setup. Businesses only need an antenna installed with network access.
  • Fast Installation – Because fixed -wireless-only requires an express line of sight (LoS) to a location and an antenna to receive the signal, installation is incredibly quick – especially compared to fiber. For example, a GeoLinks’ ClearFiber™ Fixed Wireless installation can be completed in just 7-10 days.
  • Uptime – Companies like GeoLinks have fixed wireless Internet networks with multipoint redundancy built into the service, which means each circuit installed has at least one additional fixed wireless backhaul for always-on connectivity.
  • Unlimited Bandwidth – Some fixed wireless services – like GeoLinks’ ClearFiber™ – offer businesses unlimited bandwidth without the throttling or capping employed by other internet providers.

The Cons of Fixed Wireless

  • Limited Speed – Providers like GeoLinks can deliver speeds up to 10Gbps with fixed wireless, while a GeoLinks’ fiber connection can reach speeds up to 100Gbps.
  • Line of Sight (LoS) Dependency – Fixed wireless requires a direct LoS, meaning that trees or buildings can potentially interfere with the signal. Also, proximity to the tower can often play a factor in signal strength or even the ability to use fixed wireless at a business location. Fixed wireless is less widely available than fiber. See if GeoLinks ClearFiber™ is available in your area.

 
What is fiber-optic internet?
 

What is Fiber Optic Internet?

Fiber optic Internet refers to an Internet connection that transfers data through fiber optic cables. Within the fiber optic cables, data is converted into light signals that pass through thin glass wires inside the larger protective cable. Transferring data in this way (by light signals) is what makes fiber-optic Internet incredibly fast.

The Pros of Fiber Optic Internet

  • Connection Quality – As previously mentioned, using light signals to send data makes for an incredibly fast connection and one of the fastest broadband options available. GeoLinks’ Flexible Fiberoptic™ fiber-optic Internet is available at speeds up to 100Gbps. Distance also does not degrade the connection like in other wired connections, or especially wireless ones.
  • Scalability – Fiber allows for bandwidth to be increased or decreased nearly on-demand, which is useful for businesses whose needs might change quickly.
  • Security – Although modern fixed wireless solutions are highly secure, fiber is generally considered the more secure technology.

The Cons of Fiber Optic Internet

  • Upfront Cost – Unlike fixed wireless, fiber optic cables are incredibly costly and usually require trenching to run the cables to a business location.
  • Slow to Deploy – Because the provider has to physically run fiber optic cables to a business location (trenching), they often require installation permits. Between the labor and permitting process, fiber can sometimes take longer than a month to install.

Compare Other Business Internet Provider Solutions

Both fiber optic Internet and fixed wireless Internet are considered some of the best in business-class Internet, but how do they stack up against other internet options? Here’s how GeoLinks’ ClearFiber™ Fixed Wireless Internet and Flexible Fiberoptic™ Fiber Optic Internet compare to cable, DSL, and satellite:
 
Compare Internet Services
 

Which Internet is best for your business?

Depending on what your needs are, fixed wireless and fiber optic are excellent choices for business internet. Chat with one of our in-house experts to see if GeoLinks ClearFiber™ Fixed Wireless Internet or GeoLinks Flexible Fiberoptic™ Fiber Optic Internet is right for your business. There are no high-pressure sales tactics here – we promise. We treat you like we would want to be treated.

Request a Quote
 
 

Need Internet for Your Business Now?

Talk with a GeoLinks Internet Specialist Now.
Call 888.225.1571

Call GeoLinks

Why Internet Failover is a Must-Have for Business Continuity

Internet Failover for Business Continuity
 

Redundant Internet Connections Will Keep Your Business Going

Network outages are costly. When your Internet connection is down, you’re cut off from suppliers, customers, distributors, sales partners, cloud applications and, of course, revenue.

While the costs of all of this activity grinding to a halt are staggering for enterprise customers – pegged at $5,600 per minute according to Gartner – outages can be just as devastating to small- and mid-sized businesses (SMBs). And not just in the direct costs of idle employees and lost sales, but in reputation and future revenue as well. Frustrated customers that cannot complete purchases or reach your service team during an outage become lost customers quickly.

All in, it’s far less expensive for any business to establish redundant Internet connections than to suffer an outage.

What is Internet Failover?

Internet failover is essentially a backup Internet connection that creates redundancy so that your business is protected from the vulnerabilities of single-connection failure.

Thanks to SD-WAN technology, it’s never been easier – or more affordable – to establish Internet failover protection. With SD-WAN, network traffic is routed over a secondary connection when a business’s primary Internet connection fails, or experiences packet loss or latency spikes.

Some failover solutions incorporate wireless failover protection as either the secondary connection or a third failover connection if the first two connections fail. For example, GeoLinks’ Internet failover with Fourth Generation Long Term Evolution (4G LTE) is a best-in-class choice for most businesses using fiber or fixed wireless connections.

 
What is Internet Failover?
 

When Does Your Business Need Internet Failover?

Since online connectivity is essential to today’s business models, nearly all businesses should view Internet failover as a vital component of network setup and business continuity. Systems in your organization that require an Internet connection include:

  • Email Access
  • Printers
  • Accounting Systems
  • Project Management Systems
  • File-Sharing Applications
  • Point of Sale Transaction Systems
  • Cloud Computing Systems and Apps
  • Collaboration Applications
  • Chat and IM Systems
  • VPNs
  • Portals and Inventory Management Systems
  • Firewalls
  • Video Conferencing
  • VoIP Communication Systems
  • More

What’s the Advantage of LTE Failover?

LTE failover is advantageous because the backup router links your devices to a fully functioning network with no noticeable service disruption – the data automatically switches over from Wi-Fi to LTE, preventing you from losing signal. Additionally, since the causes of outages that take out primary wireline (e.g., copper and fiber) connections can take out secondary wireline connections, wireless failover protection delivers superior failover diversification to wireline-only redundancy solutions.

What Industries Most Need Internet Failover?

While all businesses that are connected to the Internet can benefit from Internet failover protection, several industry verticals are acutely vulnerable to outages, including:

  • Healthcare – Technology in hospitals, including connectivity, is essential and needs to be always-on 24/7.
  • Retail – Retail businesses that lose their connections typically can’t make payments through their point-of-sale transaction systems. Customer service departments can also be affected if customers can’t reach them or when staff can’t access inventory catalogs, online help desk portals or employee schedules.
  • Restaurants and Food Services – These businesses have long been vulnerable to POS outages, lost revenue when customers cannot call in takeout orders, etc. But the adoption of food delivery services (e.g., Grubhubb, DoorDash, etc.), which skyrocketed as the COVID pandemic of 2020 took hold, has made outages potentially catastrophic to these businesses.
  • Agriculture – Irrigation systems, product transportation and communications are all structures that require always-on connectivity.
  • Finance – Latency alone can cause serious issues in the finance industry, never mind outages. Payment logging, transfers and tracking are all handled electronically online. The scale of vital activity in this industry ranges from massive global financial transactions to functionality at a retail banking location. Even physically opening a register at a local branch can be inhibited by a loss of Internet connectivity, depending on the security systems involved.
  • Transportation – Communications operations in the transportation industry are vital for safe navigation and direction of various forms of transportation including light rails, trains, subways, bus routes, taxi cabs and ride-sharing services.
  • Other – In today’s cloud-driven world, connectivity is essential for businesses of all shapes and sizes.

Internet failover can be a vital part of building a business continuity and disaster recovery plan – learn more in our blog “Disaster Recovery Plan – The Only Way to Ensure Business Continuity.

Ready to Disaster-Proof Your Connection?

Chat with a GeoLinks Internet Specialist Today!

Request a Quote
 
 

Need Internet Failover Immediately?

Get on the phone with a GeoLinks Internet Specialist Now.
Call 888.225.1571

Call GeoLinks

How Do I Determine the Amount of Bandwidth My Company Needs?

December 28th, 2020 [UPDATED]
Originally Published November 30th, 2018
How much bandwidth do I need for my business
 

Your Guide to Determining Bandwidth Requirements

As the world becomes more interconnected, our dependence on the Internet is becoming a non-negotiable business necessity. Most business applications that were formerly used offline or in a Local Area Network (LAN) now reside in the cloud, which means they are accessed and managed using the Internet. With vital business operations now hinging on Internet access, a fast, reliable network connection is more important than ever. While multiple factors can affect network performance, perhaps the most significant is network bandwidth.

What is bandwidth?

“Bandwidth” is a commonly used term to describe network speed. However, bandwidth does not quantify the speed at which data transmits through the network connection. Rather, bandwidth measures how much data can pass through the network in a fixed period. The significance of bandwidth on network performance depends upon the number of active devices connected to the network. The more devices connected – and actively using the Internet – means that more data is required to be accessible at any given moment.

Calculating Your Business’s Bandwidth Requirements

Business makers strive to achieve business objectives with the most value and efficiency possible. Understanding your company’s bandwidth requirements is an essential part of running a modern business (knowledge is power). For example, budgeting too little bandwidth could slow productivity, while oversubscribing can create an unnecessary operating expense (OpEx).

This article will help you understand how to calculate bandwidth requirements, or, at the very least, understand factors that drive the results of bandwidth requirement calculators.

How Many Employees Do You Have?

How many employees do you have that need Internet access? Current headcounts are easy to obtain, but you also need to project growth, which is a little more complicated. Being able to project staff growth is vital to understand future bandwidth needs.

For example, a business using a VoIP phone system that experiences a high call volume without enough bandwidth will find that’s its call quality becomes compromised. This, in turn, can negatively affect both sales performance and customer satisfaction.

Your broadband connection should be easily upgradeable and sufficiently scalable to meet your staffing projects for at least the coming two years. Redundancy also is vital when operations run from cloud applications, so be sure to have a backup connection to ensure business continuity if your company experiences outages or service disruptions.

 
How to calculate bandwidth requirements
 

How Many Active Workstations Does Your Business Have?

“Workstations” is a catchall term that has existed in the IT realm for many years. In the modern business environment, a mobile device may be considered a “workstation.” Many network-oriented IT teams are measuring the number of connected devices in the workplace. Be sure to include office phones that need Internet connectivity in your count. Even though their bandwidth requirements are not intensive, they should be factored into your bandwidth calculation.

Accuracy is essential when estimating the number of bandwidth-consuming devices on your network, but when in doubt (or just in case), overestimating is always better than underestimating.

Which Applications Are Running on Network Devices?

Even though many businesses still have systems infrastructure hosted on-site, many companies migrate their systems to the cloud. Customer Relationship Manager (CRM), Human Resources Management (HRM), and Enterprise Resource Planning (ERP) are reliably being used in the cloud not just by newer businesses but also in established companies seeking infrastructure-based competitive advantage. All of these trends increase the importance of reliable broadband connectivity.

Some applications are considerably more bandwidth-consumptive than others. Marketing departments that create social media videos and multimedia files require large amounts of bandwidth. For example, a typical 2- to 4-minute video could be between 500 MB and 1 GB, depending on the quality.

Is your Public Branch Exchange (PBX) or IP PBX on-site, or do you use a hosted PBX that resides in the cloud? How many employees are using such systems? Fortunately, most providers list the bandwidth requirement for their services, making for easy bandwidth-needs calculations.

As a rule of thumb, allow 1-1.5mbps for each workstation or device. Add another 25% if personal devices are connected. However, every case is different, you might need less, or you might need more, depending on your business activities.

The Need for a Disaster Recovery Plan

Having a backup Internet line is more imperative today than it has ever been. Access to a payment gateway or website can provide bare-minimum business continuity, but even this is inadequate for most businesses. Read more about disaster recovery planning in our blog, “Disaster Recovery Plan.” Considering the fires, hurricanes, pandemics, and other disruptions in recent years, business continuity planning could be a life-or-death difference for your company.

Redundancy key to successful business continuity during an outage, and planning for a backup connectivity and source carrier with a robust Service Level Agreement (SLA) like GeoLinks can be central to your success.

Conclusion

Understanding your bandwidth requirements is essential to successful business operations management, allowing you to make informed decisions on operating expenses (OpEx) based on accurate, reliable information. Your bandwidth requirement calculations should factor in employee headcount, the number of devices connected to your network, how many will require Internet access, and the types of applications used by those devices. Adding a 10% contingency for peace of mind, and planning for future expansion and business continuity, can help you successfully size your bandwidth needs.

Need Business Internet with Unlimited Bandwidth?

Named “Most Disruptive Technology” in the 2018 Central Coast Innovation Awards, GeoLinks’ ClearFiber™ network offers business-class fixed wireless Internet with guaranteed speeds (reaching up to 10 Gbps) and unlimited bandwidth. Backed by a carrier-grade Service Level Agreement boasting 99.999% uptime and 24/7 in-house customer support, we’re proud to offer the most resilient and scalable fixed wireless network on the market.

Need help calculating your bandwidth needs?

If you have any questions about calculating your bandwidth requirements, our service engineers will work with you to calculate the required bandwidth for your specific business needs.

Contact GeoLinks
 
 
Or call 888.225.1571.
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5 Factors to Consider When Choosing the Best ISP for Your Business

December 22nd, 2020 [UPDATED]
Originally Published May 31st, 2019

How do you choose the best business Internet Service Provider?

With the proliferation of cloud services, and day-to-day business operations becoming increasingly reliant on the Internet, choosing the right business Internet Service Provider (ISP) is more important than ever. Businesses located in markets with many broadband providers, such as in Los Angeles or Orange County, have plenty of options. We’ve prepared a guide to help you find the right provider for your needs.

Understanding the business Internet options available to you upfront can help you get the most from our guide and land on the right ISP. Practical evaluation starts with the type of Internet service itself, which can inform your ISP selection.

Types of Internet Connections for Business

  • Cable Internet – Cable is a widely available Internet service that uses coaxial cable lines (the same that deliver cable TV) to provide a broadband Internet connection to your business.
  • Digital Subscriber Line (DSL) Internet – DSL is another widely available Internet connection because it uses standard phone lines to deliver broadband access.
  • Fixed Wireless Internet Fixed Wireless Internet delivers broadband access using a tower, antenna, and an express line of sight (LoS), and a fiber-optic backbone. Towers broadcast a wireless signal (via radio waves) to the antenna at the business location.
  • Fiber Optic Internet – Fiber service connections use fiber optic cables that run directly from the ISP to the business location.
  • Satellite Internet – Satellite delivers broadband access via an Internet signal to a satellite in space that’s passed to a dish at the business location.

These Internet options vary by availability, performance, reliability and cost. Evaluating your business needs on these criteria is vital to selecting the right Internet service for your business.

5 Factors for Choosing Your Next ISP

1. Reputation

One reliable way to vet a new provider is through reputation research. Whether this consists of reading through online reviews posted on Yelp or Google, or speaking directly with neighboring businesses, understanding an ISP’s reputation is a sound method of narrowing your options.

TIP: Many providers offer both residential and business services, which have different needs and expectations for uptime, quality-of-service (QoS), and more. Be conscious of the type of customer when evaluating reviews.

2. Service Level Agreements (SLA)

A service-level agreement (SLA) is a contractual commitment between an Internet service provider and a customer. An ISP’s SLA should provide guaranteed service metrics such as uptime, latency, jitter, packet loss, and response/repair time. For example, GeoLinks’ SLA offers the following service targets:

  • Response Priority: Critical: 4hrs or less
  • Network Quality of Service
  • Network Availability: Target of at least 99.999% uptime
  • Round Trip Latency Under 40ms
  • Jitter under 10ms
  • Packet loss target < 0.1%

Note that some Internet providers don’t offer guaranteed service levels at all. In fact, a variety of providers avoid service-level commitments altogether with language like this:

“X company does not warrant that the service will be uninterrupted or error-free nor make any warranty as to the results obtained from the use of the service. X company does not guarantee connectivity at any time, for any length of time or at any particular speed.”

Make sure you carefully research an ISP’s SLA before sourcing that provider for your services.

 
Best Internet Service Provider Customer Support
 

3. Customer Support

In an ideal world, you’d never have to engage with your ISP following service installation. That’s simply not the case.

Whether you have billing questions, experience service issues, need technical support, have upgrade inquiries or product add-ons, at some point or another, you’ll need to engage with your ISP’s customer support team. Research the quality of support the company offers before signing up.

Giant ISPs make you sit through automated phone menus, place you on lengthy holds, and may eventually transfer you to a contracted party outside of the U.S. You can do better—even from companies with cutting-edge technology. GeoLinks, for example, offers 24/7 in-house customer support, and customers can even ask for support reps by name.

And don’t overlook responsiveness. If your business does experience a technical issue, how long does it take your provider to respond and address the problem? Time is money, so whether it’s hours wasted on hold or weeks waiting on a repair, how your ISP handles customer relations directly affects your company’s line.

4. Agility and Flexibility

As a business grows and changes, its overall telecom needs will as well. For example, a law firm hiring ten new associates is likely to need a bandwidth upgrade. The scope of services you need may change over time as well, and some providers offer business phone and Internet bundles to streamline telecom – and billing – needs with a single provider.

Some ISPs offer additional services such as VoIP and SD-WAN, while others do not. When selecting your ISP, you need to make sure you explore their entire product suite and service offerings. All of this can become time-consuming and burdensome.

Choosing an aggregator (an ISP that is capable of reselling multiple ISP products and services) such as GeoLinks, ensures that no matter the growth or changes in your business, you can rely on a single provider to upgrade and adapt to your evolving business needs.

 
Business Internet Bandwidth Requirements
 

5. Bandwidth Availability

If you don’t know how much Internet bandwidth your company needs, check out “Your Guide to Determining Bandwidth Requirements.” Understanding your bandwidth needs is essential to ensuring that you’re sourcing an ISP that can provide the speeds your company needs.

Bandwidth availability may fluctuate from carrier to carrier based on your location and the type of Internet access you are looking for (i.e., Fiber vs. Fixed Wireless vs. DSL, etc.). Furthermore, if it does appear the ISP offers what you are looking for, make sure you understand whether you’d be getting a dedicated or shared circuit, as this factor also will impact the reliability and consistency of speeds.

Is GeoLinks the right ISP for your business?

Chat with one of our in-house experts to see if one of GeoLinks’ business Internet services is right for your business.

Request a Quote
 
 

Need Internet Immediately?

Talk with a GeoLinks Internet specialist now.
Call 888.225.1571

Call GeoLinks

Looking for a True Partner, Not Another Tech Vendor?

How GeoLinks Puts ‘Partner’ Back into Channel Partnership

How often have you gotten a call from a channel manager, asking, “What have you done for us lately?” How many quotes, how many deals, how much revenue?

At GeoLinks, it’s the other way around. Our channel managers are asking, “What have we done for you lately? How can we help you serve your customers?”

We understand that as an indirect sales partner, you aren’t working with vendors solely for their technology services. Of course, having a best-in-class solution is part of your decision, but it’s not your only consideration.

What you’re really looking for is a true business partner — one that actually helps you solve customer challenges, gets involved directly in the sales process when needed, helps you close deals and adapts to your preferred business processes (not the other way around).

And, of course, you want a partner that takes good care of your customers so you can retain them and the associated recurring revenue.

At GeoLinks, we’ve created a partner program that’s focused on all of these things to help you to be successful. Here’s how:

Industry-Leading Commissions

We understand that a strong partnership is built on fair compensation. That’s why we offer competitive evergreen commissions for the life of the customer. Plus, we provide multiple SPIFFs throughout the year to sweeten the deal. We even offer SPIFFs on connectivity, which is rare in today’s market.

Speed to Delivery & Speed to Payment

Due to the efficiencies of our radio technology and in-house onboarding processes, our implementations for your customers take between 4 to 10 business days. Our competitors take weeks and sometimes months to process and complete a service order. No other provider can compete with GeoLinks’ timetable. Your customer gets installed faster, which means you get paid sooner than with any other provider.

End-to-End Sales Support

Our channel managers will answer any questions you have and offer best practices on the most effective ways to position our services to your prospects. We’ll even join your sales calls to help you close the deal. That said, if your business prefers a more hands-off approach, that’s no problem. We adapt to your method of doing business.

Consultative Marketing Support

We offer sales collateral including battlecards, flyers and reference sheets so that you’ll always know when to include our services in a deal and how to combine them to create a solution that meets their objectives for business continuity or remote work, for example. (And, we’re upfront with you about when our services are not a good fit so that you recommend the best solution for your customer.)

No High-Pressure Sales Tactics

All members of our sales staff have technical backgrounds and aim to solve your clients’ network or communications challenges. We never pressure you to propose services when they’re not needed. We also have sales engineers available to handle more complex requests.

Personalized Training

Our network and communications specialists will meet with you in-person or on a web meeting to review our products and services or demo our Hosted Voice solution.
We’ll also walk through our implementation process, so you know what your customers will experience when we service their network and communications environment. Here’s an example: What to Expect From Your Fixed Wireless Installation.

24/7/365 In-House Customer Support

At GeoLinks, all customer support and service inquiries are handled by our U.S.-based technical experts and specialists, 24 hours a day, 7 days a week, 365 days a year. We respond to an inquiry in four hours or less, which we guarantee in our service level agreement (SLA).

Proactive Network Monitoring

We’ll onboard your customer, complete the implementation and handle ongoing monitoring and maintenance of their network environment. Your GeoLinks clients won’t come to you with issues because we take care of them so that you can focus on your business.

GeoLinks is not just another technology vendor to add to your line card. We’re a true partner, an extension of your organization and focused on growing your business.

Ready for a True Channel Partnership?

Contact GeoLinks Today!

Become a Partner

SD-WAN for Dummies: What is It and Why Do Businesses Use It?

SD-WAN for Dummies: What is it and why do business use it?



 

New to software-defined wide area networks (SD-WAN)? Here’s a complete tutorial on SD-WAN.

Introduction to SD-WAN

Software-defined wide area network (SD-WAN) is leveraged by businesses for network management that offers ease of deployment, central control functionality, and reduced costs. And thanks to many business applications moving to the cloud, it can improve network connectivity between those virtual applications and branch offices. How does it accomplish these tasks for businesses? Let’s start with where SD-WAN gets its roots.

What is WAN?

Wide Area Network (WAN) is a term that describes the method in which data is exchanged between multiple business locations. The WAN’s job is to connect users to their applications from anywhere, on any device, and to wherever those applications are hosted. What separates WAN from other networks is that it has no boundaries for transmitting and receiving data, which means it can connect locations across states, countries, etc.

Examples of WAN connectivity:

  • Broadband Internet – such as cable or DSL
  • Dedicated Internet Access (DIA) – such as fiber Ethernet
  • Wireless – such as fixed wireless or 4G LTE

What is an SDN?

Software-defined (SD) refers to abstracting the control capabilities of underlying hardware into a virtual environment. For example, a software-defined network (SDN) grants control functionality separate from the network’s physical devices, allowing configuration and management from a centralized location. Rather than configuring a network device by device, the configuration is managed in one place and applied to all devices simultaneously.

 
What is SD-WAN and How does it work?
 

What is SD-WAN? How Does it Work?

Now that we know the component makeup of SD-WAN, we know that SD-WAN is a tool that uses software to unify and intelligently manage traffic connectivity between remote branches, data centers, and cloud applications. SD-WAN has administrative capabilities over multiple connections (e.g., from LTE to broadband to MPLS) and segments, partitions, and secures traffic across an enterprise’s WAN. Each SD-WAN implementation is managed from a central function control plane that monitors network activity and signals your company and the SD-WAN vendor to any problems when they occur.

SD-WAN Configurations: Active-Active VS Active-Passive

There are two main types of SD-WAN setups.

Active-Active Configuration

In the active-active configuration, businesses have at least two (sometimes more) WAN connections online 24/7. Network traffic passes over whichever connection is best for the application in use at any given time. SD-WAN can prioritize traffic instantaneously based on each WAN connection’s real-time quality or state, which nearly guarantees that no data will be lost while using business applications.

Active-Passive Configuration

In an active-passive configuration, businesses have a single WAN connection online at any given time. If the active (or primary) connection fails, data will failover to the secondary pathway.

 
Why do businesses use SD-WAN?
 

Why Do Businesses Use SD-WAN?

SD-WAN benefits businesses of all sizes. While there are some differences in features depending on the SD-WAN vendor, businesses can expect the following benefits with SD-WAN:

  1. Cost Savings – Businesses can save money in several ways with SD-WAN. First, it can replace or reduce the number of expensive private MPLS connections with more cost-efficient public Internet connections. It also can remove the need for expensive routing hardware since those are now controlled with software. SD-WAN also reduces IT services and management costs. Since administrative control functions are now virtual, there are no physical configuration requirements on-site. Instead, IT can access and manage the control function plane conveniently off-site, reducing the need for on-site IT personnel.
  2. Bandwidth Elasticity – SD-WAN can intelligently manage multiple network connections to increase bandwidth by removing network congestion and creating better application response time.
  3. Enhanced Quality of Service (QoS) – SD-WAN steers business-critical traffic and applications through the most reliable, highest-performing connections. The net impact is a reduction in data packet loss and latency issues, which improves user experience and productivity.
  4. Business Continuity – One of the most valuable benefits of SD-WAN is its ability to deliver network redundancy. As described in the previous section, SD-WAN can direct traffic on multiple connections, whether the configuration is active-active or active-passive. This routing ability means that businesses often can avoid network downtime – with their users remaining online and active – even if there is an outage with one or more connections.
  5. Improved Data Security – Often, SD-WAN can mitigate security threats by virtualizing a firewall that makes public traffic encrypted. Some other basic security capabilities are inherent with SD-WAN, such as denying or limiting traffic from specific sites.

Ready to Invest in SD-WAN for Your Business?

Chat with one of our in-house experts to see if GeoLinks’ SD-WAN is right for your business. There are no high-pressure sales tactics here – we promise. We treat you like we want to be treated.

 
Request a Quote


 

Need Internet for Your Business Now?

Talk with a GeoLinks Internet specialist now.

Call 888.225.1571

Call GeoLinks