What to Expect in a ClearFiber™ Fixed Wireless Installation
Not sure what to expect from a fixed wireless installation?
Let’s start with an overview of fixed wireless technology. Simply put, fixed wireless provides high-speed direct Internet access using radio waves to create a point-to-point link from a wireless network tower antenna to a dish with a radio on a building roof. Because there are no underground connections involved, fixed wireless technology is deployable in a fraction of the time and cost of a standard terrestrial fiber connection.
It takes 30-60 days to install fiber and that’s only if your business location is already lit (i.e. connected to fiber). If you need to fiber to be deployed to your building, construction can delay your installation to 90-120 days and sometimes longer.
When you sign up for our award-winning ClearFiberTM fixed wireless Internet, you can get high-speed Internet service with speeds up to 10 Gigabits per second (Gbps) in as few as 24 hours, but typically five to 10 days.
How can we install ClearFiber fixed wireless so quickly? We’ve broken down our installation process into five easy steps, so you know what to expect before you sign on the dotted line.
Step 1: Qualify Service Availability
Your service request is sent through a serviceability qualification process wherein GeoLinks’ staff verify that ClearFiber fixed wireless service is available in your area.
Step 2: Order & Contract
Once serviceability has been confirmed, an official order request is sent to GeoLinks’ Quotes Team to prepare contracts for e-signature.
Once contracts are signed and returned to GeoLinks, an in-house project coordinator is assigned to your account and will follow-up with the following documents:
- Roof Access Form
- On-site Contact
- Site Readiness Questions
Step 3: Pre-Installation
Once all documents are completed and submitted, your order is moved to our engineering department, where the circuit is designed to fit your business needs, based on the specs laid out in your contract.
Then, your order goes to the fulfillment department, which makes sure that we have the equipment (e.g. radios and dishes) required for the installation. The fulfillment department also pre-configures or programs the radios for your installation.
Next, our dispatch department will reach out to your on-site contact with the soonest available date time of arrival for installation.
We’ll work to meet your scheduling needs, but installation date from order confirmation is typically between five to 10 business days. We usually schedule multiple installations in the same campus on the same day. Separate locations typically are scheduled and rolled out one at a time.
Step 4: Installation
On the day of the installation, GeoLinks’ project coordinator will call 30 minutes in advance of our team arriving. When our in-house technicians arrive, they will meet with your point of contact and confirm that we have access to the server room and roof and secure approvals to proceed.
GeoLinks’ technicians then transport the weatherproof fixed wireless radio dish – usually two- or three-feet in diameter –to the top of your building and secure it to the roof. To do this, we use a non-penetrating, flat mount with rubber matting between the mount and the roof to protect the roof. The mount is weighed down by bricks to keep it stable. Weatherproof CAT-5 cabling is strung from the radio dish to the handoff inside the building. We’re typically able to drop cables through the ventilation system, so that we don’t need to drill.
We take care to position the mast and dish low so that it is not noticed by passersby on the sidewalk at ground level.
The installation typically takes two to four hours. Once installed, our technicians take pictures of the radio and share them with you, so that you’re aware of the radio location without having to climb to the roof. We then conduct a speed test with you live in-person to verify the installation was successful.
Before GeoLinks’ technicians leave, we obtain a signature indicating your approval that the deployment is in working order.
Step 5: Post-Installation Follow Up
Following the installation, our project coordinator will send you IP information with confirmation of the successful installation. Our customer service representative will contact you to verify there are no issues and our billing department will then invoice for the installation and first month of service.
From here on out, if you ever have a need to contact customer support, simply submit a trouble ticket at the form available at our Support page and we’ll get back to you in four hours or less.
If you have an immediate need, and support can’t wait, call us at 1.888.225.1571 to speak with a GeoLinks’ representative.
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Contact a GeoLinks ClearFiber solutions specialist